Collection Specialist (CSR/Call Center)

Location: New Castle, DE 19720

Job Type: Full-Time

Work Model: Hybrid (2 days onsite per week after training)

Salary: $41,600 per year Benefits (Non-Negotiable)

We are seeking a professional and customer-focused Collections Specialist to join our financial services team in New Castle, DE. This role is ideal for individuals with strong call center, collections, banking, loan servicing, or financial customer service experience.

The Collections Specialist will communicate with customers regarding account status, payment solutions, and account resolution while providing excellent customer service and maintaining compliance with company policies.

• Handle a high volume of inbound and outbound customer calls.
• Manage approximately 50 customer interactions per day while maintaining quality service.
• Communicate with customers regarding overdue accounts, payment options, and account resolutions.
• Work with customers to understand their situations and provide appropriate solutions.
• Handle challenging customer conversations with professionalism, patience, and empathy.
• Document customer interactions accurately using CRM and internal systems.
• Follow company policies, procedures, and compliance requirements.
• Meet performance goals related to productivity, quality, and customer service.
• Work effectively in a fast-paced call center environment.

• Minimum 2 years of recent call center experience.
• Strong inbound and outbound calling experience.
• Experience handling high-volume customer interactions.
• Excellent verbal communication and active listening skills.
• Ability to manage difficult customer conversations professionally.
• Strong attention to detail and time management skills.
• Comfortable working with multiple computer systems and applications.

Experience with:

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• CRM systems
• Call center technologies

Candidates with experience in the following areas are highly preferred:

• Financial services
• Banking
• Student loans
• Loan servicing
• Credit card collections
• Account recovery
• Payment resolution
• Debt collections

After completion of training, schedules may vary based on business needs:

• 8:00 AM – 5:00 PM
• 10:00 AM – 7:00 PM
• 12:00 PM – 9:00 PM

Candidates must be flexible with assigned schedules.

Candidates must:

• Live within commuting distance of New Castle, DE.
• Be available to work onsite 2 days per week.
• Have reliable transportation.
• Have reliable internet service at home.

You are a great fit if you:

• Communicate confidently and professionally with customers.
• Enjoy helping customers find solutions.
• Can remain calm during challenging conversations.
• Work well with performance goals and metrics.
• Accept coaching and feedback positively.
• Have experience working in a structured corporate environment.

• This is a full-time position.
• Compensation is fixed at $41,600 annually plus benefits.
• Candidates must be comfortable with the hybrid work model and schedule flexibility.

You should be proficient in:

• Customer Service
• Accounts Receivable (AR)