What are the responsibilities and job description for the Call Center Representative position at ALOIS Solutions?
Note:
Candidates must be located within a 20-mile radius of the job location.
About the Company
Manage delinquent accounts and perform a minimum of 50 collection calls per day.
About the Role
Contact debtors by phone, email, and written correspondence to discuss outstanding balances and negotiate payment arrangements.
Responsibilities
- Document collection activities accurately while following company standards and federal regulations.
- Provide professional customer service, handle difficult conversations, and resolve conflicts.
- Perform skip tracing to locate hard-to-reach debtors.
- Use collections/CRM software and Microsoft Office to manage accounts and maintain records.
Qualifications
- High school diploma or equivalent; some college coursework in business or related fields is preferred.
Required Skills
- 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Pay range and compensation package
Over the call