Business Excellence Program Manager

Title: Business Excellence Program Manager

Location: Lehi, UT

Duration: Initially 12 months with high possibility of extension and potential for FTE conversion depending on performance and business need

Job Description:

• Program Strategy & Execution: Steer program strategy and amplify impact across all domains, ensuring measurable outcomes align with business intent.
• Training & Operations (Lean Six Sigma): Own the Lean Six Sigma and process enablement training operations, including calendar management, logistics coordination (virtual/onsite), enrollment tracking, and certification records.
• Gen AI Adoption & Enablement: Support the Gen AI citizen community by managing use-case intake, leading proof-of-value pilots, and scaling rollout. Build simple, safe enterprise Gen AI workflows and curate/govern prompt libraries and guardrails in partnership with IT.
• Metrics & Reporting: Define and track a balanced set of program KPIs (comms reach, training completion, Gen AI ROI, adoption) and create executive-ready dashboards and reporting cadences.

Skills:

• 3 years in program management, operations, communications, or process improvement in a cross-functional environment.
• Proven experience executing internal communications and running training operations at scale. Demonstrated ability to lead or partner on structured change management programs (Prosci/ADKAR preferred).
• Familiarity with Continuous Improvement (CI) methods; Lean Six Sigma Green Belt is preferred. Strong bias for action, a collaborative and audience-first mindset, and curiosity for applying Gen AI to practical workflows.
• Exceptional written/verbal communication skills and a strong executive presence.

Preferred:

• Familiarity with Google Workspace, including Gemini & Google Vids, Tableau, Slack, Zoom, & Lucid.
• More important is the ability to quickly learn new tools (including GenAI assistants) and apply them.

Manager Notes:

• This role will also manage the Lean Six Sigma program.
• Logistics & operations: invites, enrollment, attendance within class capacity, etc End to end management including coordinating vendor set-up, confirming event dates, communications between participants, etc
• Role reports within the Culture Change Team program
• Main goal of the team is to shift client from startup mindset to a mature company focus – startup mindset is fast but tends to end up with band-aid business processes.
• This role will oversee Change Management to implement this shift in mindset on the employee level.
• Once the participants complete their Lean Six Sigma training, which aims to kick off the culture change, they are considered part of the clients excellence community.
• This role will follow up with participants or what way they have applied the knowledge they acquired during training; get use cases and give recognition for exemplary achievements.
• Very comms heavy role: ensure community is engaged, track engagement from comms and determine if anything needs to be changed in how the team is engaging with the participants. Create micro learning pages within the intranet to share tips to help keep the community engaged.