What are the responsibilities and job description for the Account Services Representative position at ALOIS Solutions?
Title: Account Services Representative/ Representative, Customer Service
Location: Novi, MI
Job Description:
- Must have order processing experience
- Process multiple daily order entry and billing transactions with an extremely high level of detail.
- Resolve issues.
- Maintain customer accounts.
- Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, billings, accounts receivable and returns.
- Experience working with an ERP system (Oracle) helpful
- Must have experience using MS Office Excel and Outlook.
Educational Qualification:
- High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
- Valid drivers license and good driving record
- 3 years customer or account management experience
- Demonstrated knowledge of principles and processes for providing customer service.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Demonstrated problem solving and communication skills
- Demonstrated organizational, customer service and follow up skills
- Demonstrated phone skills; ability to maintain composure in stressful situations
- Demonstrated order processing skills
- Demonstrated accuracy in data entry and report generation
- Prefer demonstrated knowledge of the medical implant industry and hospital customer base
- Must have the ability to work beyond standard hours, as needed to support the business needs.
- Must be able and willing to work successfully in a team environment.
Salary : $19