What are the responsibilities and job description for the Customer Service Representative position at Aloha?
About Aloha
We’ve been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!
At , we’re revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best: care for patients. Check out our products HERE
We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? to Meet our Team!
Please note: this is a fully on-site role in McKinney, Tx
Why you'll love it here
- Starting hourly rate at $25 per hour with performance-based increases up to $34 an hour.
- Free on-site chiropractor
- 4 company-provided lunches per week
- Regular team outings and bonding events
- (Our most recent company party included a private Snoop Dogg concert!)
- Employer-paid Medical, Dental, and Vision insurance
- 401(k) matching up to 4%
- Flexible vacation and paid time off
- Employer-issued stock
- 2.5% raise every 6 months
What You’ll Be Doing
- Respond to customer questions across chat, text, phone, and video
- Troubleshoot issues related to billing, account changes, integrations, and platform functionality
- Help customers upgrade, downgrade, or adjust their setup based on their needs
- Work through EHR connectivity and configuration issues with customers
- Keep multiple conversations moving at once without dropping the ball
- Document issues clearly so nothing gets lost between teams
- Partner with internal teams (launch, product, engineering) when issues need escalation
- Make sure customers feel heard, supported, and confident using the platform
What We’re Looking For
- You’re calm under pressure and good at juggling multiple things at once
- You communicate clearly and don’t talk like a robot
- You can explain technical or confusing things in plain English
- You’re detail-oriented but not slow
- You actually care whether a customer leaves the conversation feeling helped
- Experience in customer support, SaaS, healthcare tech, or EHRs is a big plus
- SEO or web optimization experience is a nice bonus, but not required
Why This Isn't The Standard Customer Support Role
- Fast-moving environment where your work actually matters
- Real customer interaction — not just ticket tagging
- A product that’s growing and evolving (you won’t be bored)
- Team members who care about doing good work without corporate nonsense
Why This MayNot Be The Place For You:
- The term "Badass" offends you. We have a lot of badasses here at Aloha and are looking to add more.
- You need a 50-step 90-day onboarding plan. Failure will happen here, how will you grow from it?
- If you're looking for an "easy job." While working here can be both financially and physically rewarding (see above), it definitely isn't easy. We strive to be the best in the space, which requires the best version of yourself every day
Pay: $25.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $25 - $34