What are the responsibilities and job description for the Technical Support Specialist position at AllSTEM Connections?
Job description:
We are seeking a Technical Support Specialist / End User Support IT Specialist to provide onsite technical support for corporate end users. This role requires a self-directed, professional individual capable of troubleshooting hardware, software, connectivity, and account issues in a fast-paced environment. You will be the primary onsite IT resource, supporting approximately 150 users per location.
Location: 4 locations, 1 opening for each location - 100% onsite
·Houston, Texas
·Greenwich, Connecticut
·Chicago, Illinois
·Miami, Florida
Office schedule: 8-5pm – 100% onsite
Direct Hire Pay: $35 - $45/hour – eligible OT Pay,
·Interview process: Pre-screen with client recruiter, then 2 interviews with manager via Google Meet and then a final client meet over Zoom / 4 interviews total
Special Comments : Working with clients that are in windows based. Dell machines. Laptops and towers. Hardware and asset management to troubleshoot hardware and software. Rebuild mailbox, must be able to succeed in checking cables or getting monitor settings right. Logging into exchange and troubleshooting outlook.
**Key Responsibilities**
- Troubleshoot, diagnose, and resolve end-user issues via in-person, phone, chat, and email support
- Support Windows environments and Dell laptops/desktops
- Resolve issues involving hardware, software, user accounts, connectivity, and operating systems
- Manage hardware requests, setups, and low‑level troubleshooting
- Rebuild Outlook mailboxes, verify cables, adjust monitor settings, and support Exchange/Outlook issues
- Escalate complex issues to senior technical teams or vendors
- Provide excellent customer service to users, traders, and leadership
- Work independently onsite while collaborating with remote IT colleagues
- Manage multi-channel support requests (walk-ups, Slack, email, phone)
- Use ServiceNow for ticketing; must accept all tickets without rejecting any
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**Required Qualifications (Must-Haves)**
- 5 years of technical support experience in environments with 100 users
- Strong expertise with Windows systems, Dell hardware, and corporate IT environments
- Experience troubleshooting hardware, software, networking, and security issues
- Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Exchange, TCP/IP, VPN
- Experience supporting Outlook and mailbox rebuilds
- Ability to communicate clearly and professionally with technical and non‑technical users
- Strong customer service mindset with patience, respectful communication, and attention to detail
- Ability to work independently as the sole IT specialist onsite
- Comfortable working onsite 100% with a high‑volume end-user base
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**Nice-to-Have Skills**
- Experience with macOS, Linux, iOS, Android
- Familiarity with Slack, MS Teams, Zoom, Google Meet
- Asset management experience
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**What the Client is Looking For**
The hiring team needs a hands-on technical support professional who can independently manage all onsite IT needs. This role is ideal for someone who:
- Is strong in Windows and Dell hardware troubleshooting
- Can multitask and prioritize user demands quickly
- Provides excellent customer service without being overly confident or dismissive
- Follows defined processes and protocols consistently
- Communicates well and responds promptly across multiple communication channels
- Is dependable, detail-oriented, and able to work solo while representing the IT department professionally
Salary : $35 - $45