What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at Allstate Insurance Agency - Gary Knisley?
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
Benefits/Perks
- Competitive Pay
- Performance Bonuses
- Paid Time Off
- Health Care Benefits
- Professional Development
- Job Stability in a growing industry
Job Description
The Personal Lines CSR at Allstate Insurance Agency - Gary Knisley is responsible for maintaining customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism while conducting specific service and marketing activities.
Responsibilities
- Answer customer calls, texts, and emails regarding new or existing insurance policies.
- Manage billing for existing clients by processing payments, resolving billing questions, and seeking payments from clients to maintain coverages.
- Resolve customer issues by clarifying the concern, determining the cause, selecting and explaining the best solution, expediting correction, following up to ensure resolution.
- Seek opportunities to broaden clients’ relationships in all interactions and refer those opportunities to teammates.
- Advise clients on adjustments to their coverages and complete endorsements as needed/requested.
- Set appointments for clients to review existing policies with Principal agent.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Qualifications
- Maintain a Property & Casualty insurance license in the State of SC.
- Possess a strong knowledge of insurance products, coverages, usages, rating procedures, underwriting procedures, and industry operations.
- Have the ability to tactfully handle difficult customer phone calls and solve complex problems while maintaining composure.
- Demonstrate strong customer focus and an excellent phone presence.
- Possess strong written and verbal communication skills.
- Have a strong sense of urgency to solve customer issues.
- Possess attention to detail, organization, multi-tasking, and time management skills.
- Enjoy strong technology and computer proficiency.
- Have a competitive spirit with a strong desire to achieve individual and team goals.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.