Inside/Counter Sales Associate

Allied Supply – Lima, OH
Full-Time | Competitive Salary Profit Sharing

 

Allied Supply Company is a 90-year family-owned distributor serving the HVACR and air filtration industries across Ohio and surrounding regions. We are known for our long-tenured team, collaborative culture, and commitment to promoting from within. Creating clear opportunities for career growth and leadership advancement in a stable, recession-resistant industry.

 

We are seeking a customer-focused, driven Inside/Counter Sales Associate to support our Lima, OH location. This role is the backbone of our daily customer interaction. You will own order processing, product recommendations, and relationship building with contractors and service professionals. You’ll play a direct role in driving branch sales while developing technical expertise and long-term customer partnerships.

Candidates with experience in hardware retail sales, wholesale distribution, building materials, construction products, industrial supply, refrigeration, ventilation, plumbing, electrical, or other mechanical product environments are encouraged to apply!

 

• Drive sales growth by supporting existing customers and developing new account relationships
• Process orders, quotes, and returns accurately via phone, email, and in-person interactions
• Recommend HVAC/R and filtration products based on customer needs and applications
• Provide technical support and product guidance to customers and team members
• Act as liaison between customers, vendors, and internal teams to ensure timely fulfillment
• Proactively follow up on quotes and open orders to close sales opportunities
• Support outside sales team with quotes, sourcing, and account development
• Maintain showroom merchandising and ensure product availability
• Assist with inventory tasks including receiving, stocking, and order pulling
• Resolve customer issues quickly and professionally

 

• HVAC/R, filtration, ventilation, mechanical, construction, industrial supply, building materials, plumbing, electrical, or related industry experience preferred

• Experience working with contractors, tradespeople, maintenance professionals, facilities teams, or construction customers is a plus
• 1–3 years of sales, counter sales, customer service, or distribution experience
• Strong communication and relationship-building skills

• Experience selling or supporting HVAC, refrigeration systems, fans, ventilation, electrical, plumbing, building materials, tools, or other mechanical products preferred
• Mechanical aptitude and willingness to learn technical products
• Detail-oriented with strong organizational skills
• Team-first mindset with a proactive, solutions-oriented approach

 

• Profit sharing up to 25% of salary
• Competitive pay (16% above market average) health, dental, vision
• Generous PTO and holidays
• 90 year-old financially stable company
• Recession-resistant industry
• Clear path to advancement (Inside Sales → Outside Sales → Leadership)
• Team-oriented culture with long-tenured employees

 

• Builds strong, repeat customer relationships with contractors, maintenance and facility professionals, and trade customers
• Consistently meets or exceeds sales and service expectations

• Thrives in fast-paced environment balancing phone, email, and walk-in customer interactions
• Demonstrates product knowledge and problem-solving ability
• Takes initiative to grow accounts and improve branch performance
• Contributes positively to team culture and daily operations