IT Support Engineer

Location: Cary, NC (Onsite – Monday through Friday)

Allied Resources Technical Consultants is seeking a highly skilled and proactive IT Support Specialist to join the IT Support team on a 6-month contract basis. This role is ideal for a Tier 2/Tier 3 support professional with strong experience in endpoint management, technical troubleshooting, and employee support within a fast-paced enterprise environment. This position is fully onsite and focused on maintaining operational excellence across endpoint, collaboration, and office IT infrastructure.

Key Highlights:

• Provide Tier 2/Tier 3 technical support for endpoint devices, collaboration tools, and office IT infrastructure.
• Manage endpoint deployment, device compliance, patching, and configuration standards across the region.
• Support and improve Microsoft Teams and meeting room technology reliability.
• Lead onboarding and offboarding processes, including account provisioning/deprovisioning and equipment setup.
• Maintain office technology standards including printers, A/V systems, and meeting room devices.
• Utilize modern endpoint management tools such as Intune to monitor compliance and performance.
• Support identity and access management (IAM) processes and security-related initiatives.
• Troubleshoot and resolve complex technical issues while reducing repeat incidents through process improvements and documentation.
• Develop automation scripts for reporting, configuration management, and operational efficiencies.
• Collaborate with Security and Network teams to respond to alerts and implement corrective actions.
• Engage with hardware and software vendors and contribute to ongoing IT projects and technology initiatives.
• No travel or on-call responsibilities required during the contract period.

Qualifications:

• Associate degree or equivalent professional IT experience required.
• Minimum of 3 years of experience in IT support or systems administration.
• Experience providing Tier 2/Tier 3 technical support in enterprise environments.
• Modern Desktop Administrator Associate Certification or equivalent technical certification preferred.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Experience with Microsoft 365, Microsoft Teams, SaaS applications, and cloud-based administration tools.
• Proficiency with Azure Active Directory, Microsoft 365 Admin Centers, Intune, and endpoint configuration management.
• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and basic routing/switching concepts.
• Familiarity with security best practices including MFA, BitLocker, Conditional Access, and Microsoft Defender.
• Experience with remote monitoring and management (RMM) tools and ITSM/ticketing systems.
• Exposure to ITIL/ITSM practices; experience with Freshservice is a plus.
• Experience with PowerShell scripting and basic knowledge of scripting languages such as Python or Bash preferred.
• Exposure to Zero Trust Architecture (ZTNA), SASE environments, or NIST-compliant environments is a plus.
• Strong communication skills with a customer-focused and collaborative approach.
• Ability to work independently, prioritize effectively, and adapt quickly in a dynamic environment.