What are the responsibilities and job description for the Customer Service Coordinator position at ALLIED MACHINE & ENGINEERING?
Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.
LOCATION: 120 Deeds Dr. Dover, OH
SCHEDULE: 8-hour Monday-Friday
Job Summary:
The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.
Duties/Responsibilities:
- Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
- Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
- Maintains accurate records of customer interactions and transactions.
- Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
- Coordinates shipments to ensure customer satisfaction.
- Prepares necessary reports for customer service department.
- Performs other related duties as assigned.
Education/Experience:
- High school diploma or equivalent.
- Customer service experience preferred.
- Data entry experience preferred.
- Experience using ERP and CRM systems preferred.
Benefits
- Competitive wages and increases
- Paid time off that begins to accrue immediately
- Paid holidays
- Healthcare, dental, and vision insurance
- Clean, safe working conditions
- Climate controlled (72° year-round)
- Bonus incentive program
- 401k Plan with a generous company match
- Apprenticeship program
- Tuition assistance program
Additional Perks
Along with engaging work, we offer a variety of benefits to ensure your experience is both rewarding and memorable. These include:
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Opportunities to interact with company leadership
-
Local discounts at Pulp and other area businesses
Learn more about working at Allied:
Allied - Allied Machine and Engineering - Industrial Holemaking Cutting Tools
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