Install Manager

Overview

The Manager – Install is responsible for coordinating, organizing, and communicating all details related to installation operations. This position supervises installers and supports the delivery, installation, start-up, and testing of commercial laundry equipment in the field.  

Responsibilities

• Supervises day-to-day installation operations to ensure timely completion of scheduled work and efficient response to customer and business needs 

• Coordinates installation schedules, labor needs, and project priorities based on customer commitments, equipment availability, jobsite readiness, subcontractor timelines, and territory coverage 

• Serves as the first point of escalation for installation issues, technical questions, and customer concerns 

• Regularly performs installation work, functioning as a working lead alongside the installation team 

• Provides hands-on coaching, mentoring, and technical guidance to installers to build skills and ensure quality 

• Reviews installation work orders, documentation, labor entries, parts usage, mileage, and other installation-related records for accuracy, completeness, and timely processing 

• Monitors installation inventory, tools, materials, equipment, and company vehicles to support readiness and efficient field operations 

• Supports continuous improvement efforts by identifying opportunities to improve installation efficiency, installer effectiveness, communication, and customer experience 

• Supports hiring, onboarding, and training of installers; reinforces standard Company processes, safety procedures, and installation expectations 

• Promotes and enforces safe work practices, including the proper use of tools, service vehicles, testing devices, lifting equipment, and personal protective equipment 

• Partners with management on technician performance feedback, scheduling input, and operational updates 

Qualifications

Education & Experience:  

• High School diploma or equivalent required. Associate or bachelor’s degree in business, mechanical, electrical, industrial, or related field preferred. An equivalent combination of education, training, and experience will be considered 

• 5 years of work experience in equipment installation or related commercial environment preferred.  Commercial laundry equipment experience strongly preferred 

• 2  years of indirect leadership experience, such as a lead installer or equivalent required 

• Knowledge of single-phase electric power equipment required 

• Experience in telephone and email/ticketing dispatch system-based customer support preferred 

• Proficient computer skills including using MS Outlook, Word, and Excel preferred 

Skills and Abilities:  

• Strong mechanical acumen: ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues while supporting others in technical problem-solving. Ability to read, interpret, and understand electrical and mechanical drawings. 

• Leadership skills: demonstrates trust and respect for others, builds positive relationships with the team, communicates expectations clearly, and coaches’ employees for success while fostering a problem-solving approach. 

• Strong organizational skills: ability to self-manage workload and multiple projects simultaneously while managing team priorities and meeting deadlines. 

• Strong analytical skills: able to evaluate results, identify trends, implement change, and report activities to upper management. 

• Business acumen: understands installation operations, customer priorities, scheduling demands, and key drivers of operational efficiency. 

• Strong diplomacy skills: ability to handle conflict management, customer concerns, and installation escalations in a professional manner. 

• Excellent written, verbal, and interpersonal communication skills; communicates effectively and professionally across all levels of the organization and with external stakeholders. 

• Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity. 

• Resilient; able to confidently navigate ambiguity and change. 

• Customer-focused mindset with a commitment to quality, responsiveness, and relationship building. 

Travel: 

• Travel will be within the assigned territory; approximately 25-50% of the time 

• Some overnight travel might be required during special projects, training, or customer support needs. 

Standard and Physical Requirements: 

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity. 

• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided. 

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision; and ability to adjust focus. 

• Must be able to safely operate a company vehicle, tools, testing devices, and other installation-related equipment. 

• Must have a valid driver’s license. 

• Must have a clean Motor Vehicle Record. 

• A company vehicle will be provided. 

ID

Pos. Type