What are the responsibilities and job description for the Senior Service Technician position at Alliance Building Services?
Overview
About Alliance Building Services
Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships—not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy.
Join us and become part of a company where your contribution matters and growth is supported.
Job Details
Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.
Essential Responsibilities
Hours: Monday to Friday | 8:30 AM - 5:30 PM
Certification Requirements
About Alliance Building Services
Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships—not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy.
Join us and become part of a company where your contribution matters and growth is supported.
Job Details
Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.
Essential Responsibilities
- Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems
- Test, adjust, and troubleshoot security systems and related equipment/hardware
- Ability to test and troubleshoot low-voltage continuity issues
- Resolve Firewall Configurations/Networking System Developments
- Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities
- Make recommendations for security system enhancements
- Act as liaison between client and Manager of Installation Services
- Assist the service department as needed
- Excellent Customer Service and Time Management Skills
- Update and manage CRM software to document installation/service activities
- Bachelor's or Technical Degree preferred
- Minimum of two (3) years' experience in the security technology industry
- Strong knowledge of security concepts and technology platforms; Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices
- Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye
- Strong fundamentals of networking technologies and Information Technology principles
- Flexible schedule and ability to work weekends and overtime
- OSHA 40 Required
- Possess a valid driver's license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations
Hours: Monday to Friday | 8:30 AM - 5:30 PM
Certification Requirements
- OSHA-40
- Technical Degree
- High School Diploma or GED
- Paid Holidays
- Dental Insurance
- Paid Vacation
- Paid Sick Days
- Vision Insurance
- Medical Insurance
- Life Insurance
- Employment Verification
Salary : $80,000 - $85,000