Security Officer (Concierge/Hospitality)

Schedule & Compensation:

• Hourly Rate: $20/hour
• Status: Full Time & Part Time
• Schedule: Days & Afternoons
• Union Membership

Responsibilities:

• Maintain a strong and visible presence to ensure safety and security.
• Monitor and control access points, ensuring only authorized personnel enter designated areas.
• Provide exceptional customer service by assisting guests with directions, inquiries, and general assistance.
• Conduct routine patrols and inspections of the premises to detect and deter any suspicious or unauthorized activity.
• Respond promptly and effectively to incidents, emergencies, and alarms, following established protocols.
• Collaborate with local law enforcement, emergency services, and other security personnel as needed.
• Document and report all incidents, observations, and actions taken during shifts.
• Maintain a professional and courteous demeanor at all times, reflecting the values of our organization.

Qualifications:

• Minimum of 2 years Security Officer experience – preferably in a concierge/hotel environment
• Valid NYS Security Guard License that will not expire for at least 3 months
• Valid F01/F03/F04, and CPR Certification a strong plus
• Venue is a tourist attraction in a very high elevation - cannot be intimidated by heights
• Strong communication and interpersonal skills with the ability to interact effectively
• Demonstrate high level customer service skills, including the ability to professionally handle difficult situations
• Familiarity with security systems, such as surveillance cameras, access control, and alarm systems
• Excellent observation and problem-solving abilities to identify potential security risks and take appropriate action
• Physical fitness and ability to stand, walk, and patrol for extended periods, as well as lift and carry heavy objects when required
• Ability to work flexible schedules, including nights, weekends, and holidays
• Integrity, reliability, and a strong sense of responsibility towards ensuring the safety and well-being of guests and staff
• High school diploma or equivalent; additional relevant certifications or training in security or guest services will be an advantage