Incident Response Officer (IRO)

Overview

Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships—not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy.

Join us and become part of a company where your contribution matters and growth is supported.

Job Skills / Requirements

Position Summary:

Alliance is hiring Incident Response Officers (IRO). As a key member of the Corporate Security Team, the IRO is responsible for maintaining a safe and secure environment across all corporate facilities, focusing mostly on outdoor premises such as perimeters, public spaces, and loading zones. This role is focused on proactive incident prevention, employee safety, risk mitigation, and ensuring compliance with corporate security protocols. We have full time openings in a high profile, Class-A property in midtown Manhattan (vicinity of Grand Central).

Compensation & Schedule:

• Pay: $25.00/hour
• Schedules: Full Time
• Shifts: Days, Afternoons / Monday to Friday

Key Responsibilities:

• Security Presence: Monitor and assess security threats, suspicious activities, and potential hazards. Maintain a safe and secure environment across all corporate facilities.
• Proactive Patrols: Conduct regular patrols of grounds, public space, loading dock, office building, reception areas, stairwells, and access points to detect and deter unauthorized activity or safety hazards
• Incident Prevention: Identify and mitigate potential risks such as suspicious behavior, safety violations, property damage, or environmental hazards
• Emergency Response: Serve as an immediate responder to fire alarms, medical situations, weather-related disruptions, or other critical events. Coordinate with first responders as needed
• Security Reporting: Document all observations, patrol findings, and incidents using digital reporting tools in a clear, timely, and accurate manner
• Collaboration & Communication: Maintain strong communication with building management, facilities, and external contractors to ensure alignment on safety expectations
• Policy Enforcement: Ensure employees and contractors follow safety protocols (e.g., smoking areas, ID badge usage, secure document disposal)
• Workplace Awareness: Promote a culture of vigilance through positive engagement with staff, visible security presence, and involvement in safety campaigns or drills
• Surveillance Operations: Monitor CCTV, access control dashboards, and alarm systems to detect irregularities; respond promptly to alerts or breaches

Qualifications:

• 3 years in corporate security, loss prevention, or a similar safety-focused role
• Prior law enforcement and/or military experience a plus
• Physically able to conduct indoor/outdoor patrols in all weather conditions, and respond quickly to incidents
• Experience with electronic security systems (CCTV, badge readers, visitor management platforms)
• Excellent observation, communication, and interpersonal skills
• Capable of handling sensitive situations with discretion and professionalism
• Valid security guard license
• CPR/First Aid/AED certification (or willingness to obtain)
• High school diploma or GED required (Associate’s or Bachelor's degree in criminal justice, security management, or related field is a plus)

Working Environment:

• Urban setting with high pedestrian street traffic. Responsibilities mainly focused on exterior patrol plus indoor tours
• Weekday, full time schedules with potential night, weekend, and holiday coverage
• Predominantly exterior standing post, includes walking, standing, and occasional emergency physical activity

Preferred Attributes:

• Knowledge of corporate emergency preparedness procedures
• Familiarity with visitor and contractor compliance systems
• Training in conflict resolution, de-escalation, or behavioral threat assessment

Education Requirements (All)

High School Diploma or GED

Certification Requirements (All)

NYS Security Guard License

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Special Incentive Plans