What are the responsibilities and job description for the Client Relations Specialist position at All Flex Solutions?
Brief Description
The Client Relations Specialist I ensures complete service to customers of All Flex Solutions by providing exceptional service to assigned customer accounts. The Client Relations Specialist I reports to the Customer Service Supervisor.
Essential Job Duties
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Education
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
The Client Relations Specialist I ensures complete service to customers of All Flex Solutions by providing exceptional service to assigned customer accounts. The Client Relations Specialist I reports to the Customer Service Supervisor.
Essential Job Duties
- Manage assigned customer accounts.
- Process all customer orders and re-orders, using the Sales Order Management QRG, within 24 hours of receipt – or when all required information is available.
- Review PO, last quote and information from previous orders such as customer bill/ship to information, pricing, etc. for accuracy and any discrepancies.
- Work with Master Scheduler on approval ship dates.
- Send order acknowledgements once all approvals have been received in NetSuite. If approval dates are not received timely, keep customer informed of order status.
- Work with the sales team to onboard and integrate new and existing customers to optimize quality of service, business growth and customer satisfaction.
- Enter re-order quote requests in NetSuite if quote is expired or requested order quantities are different than previously requested.
- Drive customer endearment at each touch point with consistency and empathy. Resolve customer questions, complaints and expedite requests by reviewing order status, communicating with Plant Expeditors and/or Planners to resolve issues and provide a positive resolution and feedback to the customer.
- Keep customers informed when issues arise that may affect their deliveries.
- Manage customer returns/quality issues and creation of RMA’s. Follow-Up with Quality Dept as needed.
- Produce reports using NetSuite and Excel to track parts in process and production schedule including daily review of WIP, orders waiting approval and RMA’s.
- Cover customer accounts in the absence of other members of the Account Manager team.
- Work with shipping to pull and scrap stock that is obsolete.
- Provide general informational support for all areas of the company.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Education
- High School Diploma or GED required
- Associates or Bachelors Degree preferred
- In lieu of degree, minimum of one year of experience in a customer service or related administrative professional position is required
- Demonstrated proficiency in all aspects of customer service – set up new customers, order entry, RMA’s, problem resolution, customer empathy, etc.
- Must be self-motivated and able to thrive in a results-driven environment.
- Working knowledge of manufacturing and production company’s concepts and applications preferred.
- Ability to plan, organize and manage multiple tasks in a fast-paced work environment.
- Active problem solver who listens for customer cues and actively resolves problems with grace and integrity.
- Excellent verbal and written communication skills with the ability to communicate effectively and professionally with customers.
- High attention to detail with the ability to organize information and track multiple priorities.
- Proficient in Microsoft Office applications and data entry. Previous NetSuite experience is preferred.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
Salary : $55,000 - $65,000