Customer Service Representative

Job Summary:

The Customer Service Representative supports our Residential division by helping coordinate communication between homeowners, project managers, contractors, vendors and permitting authorities. This role combines customer service, data entry, and operational support, ensuring that project information, documentation, and timely activities are organized and accurately maintained. The ideal candidate is detail-oriented, organized, comfortable with computer systems, and capable of following established processes in a fast-paced environment.

Location: West Palm Beach, FL (On-Site)

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Provide updates on project status and direct inquiries to the appropriate team members
• Help resolve customer concerns and ensure issues are properly documented and escalated when necessary
• Coordinate communication between customers, project managers, contractors, inspectors, vendors and permitting agencies.
• Schedule inspections with municipalities and other relevant authorities.
• Assist with permitting coordination, including submission tracking and follow-up.
• Maintain accurate customer and project records in company systems.
• Capture, organize, and store job site photos for project documentation and compliance.
• Assist with reviewing and preparing documentation such as change orders, contracts, and invoices.
• Assist with ordering materials and tracking deliveries.
• Coordinate with vendors to support project timelines.
• Provide administrative support to the sales and operations teams as needed.
• Performs all other duties as assigned.
  
  

Required Skills & Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience with NetSuite (Oracle ERP) preferred, but not required
• Experience in construction, permitting, or project coordination highly desirable
  
  

Education & Experience

• High School Diploma or GED (Required)
• 1–2 years of customer service or administrative support experience
• Students pursuing degrees in Construction Management, Business Administration, or related fields are encouraged to apply
• Experience with permitting coordination, purchasing, or construction operations is a strong plus
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Qualifications

Required Skills/Abilities:

• Minimum 2 years of customer service experience, preferably in a project-based or service-oriented environment.
• Excellent verbal and written communication skills, including heavy phone and email interaction.
• Strong organizational skills and exceptional attention to detail.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Computer literate; proficient with Microsoft Office Suite (Outlook, Excel, Word).
• Ability to work collaboratively with internal teams and external partners.
• Strong problem-solving, follow-up, and follow-through skills.
  
  

Education And Experience:

• HS diploma required, additional education a plus.
• Minimum 2 years of relevant customer service experience required.
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

_________________________________________ ___________________________________

Employee Signature Date

Cindy Pinnock HR Manager____ ___________________________________

Employee Signature Date