Lighting Account Manager

Position Summary

The Lighting Account Manager is responsible for managing client relationships, overseeing lighting service accounts, coordinating project execution, and ensuring customer satisfaction for commercial lighting maintenance and retrofit projects. This role serves as the primary point of contact for clients and works closely with operations, procurement, field technicians, and vendors to ensure projects are completed on time, within budget, and according to company standards.

The ideal candidate has experience in facility maintenance, commercial lighting services, account management, and project coordination with strong communication and organizational skills.

Key Responsibilities

Client & Account Management

• Serve as the primary contact for commercial lighting clients
• Build and maintain long-term customer relationships
• Conduct regular client follow-ups and site visits
• Identify opportunities to upsell additional maintenance or retrofit services
• Ensure high customer satisfaction and timely issue resolution
• Prepare and present service proposals, estimates, and reports

Project Coordination

• Coordinate lighting maintenance and retrofit projects from start to completion
• Schedule technicians, subcontractors, and vendors
• Monitor project timelines, budgets, and service quality
• Ensure all work orders and service requests are completed accurately
• Collaborate with procurement and operations teams to secure materials and equipment
• Track project progress and provide status updates to clients and leadership

Operational Support

• Review lighting audits and recommend solutions
• Assist with inventory coordination and material tracking
• Ensure compliance with safety standards and company procedures
• Maintain accurate customer records, contracts, and service documentation
• Support emergency lighting service requests when necessary

Business Development

• Develop new business opportunities within existing accounts
• Assist with bid preparation and contract renewals
• Network with property managers, facility directors, and commercial clients
• Help grow recurring maintenance agreements and retrofit projects

Qualifications & Requirements

Education

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business, Construction Management, Electrical Technology, or related field preferred

Experience

• 3 years of account management, project management, or facility maintenance experience
• Experience in commercial lighting, electrical services, construction, or facility maintenance preferred
• Experience managing multiple accounts and projects simultaneously
• Knowledge of lighting retrofits, LED upgrades, and maintenance services preferred

Skills & Competencies

• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and problem-solving abilities
• Proficient in Microsoft Office Suite, Excel, and CRM systems
• Experience with project management software is a plus
• Ability to read lighting layouts, proposals, and service documentation preferred

Salary : $54,258 - $65,000