Branch Administrator

Job Summary:

This position coordinates branch office functions including the scheduling of services for customers. The Branch Administrator acts as the liaison for the Customer Care and Sales departments for customer moves. The Branch Administrator is expected to provide customer service with civility, confidentiality and professionalism, ensuring the security and safety of our customers.

Essential Duties and Responsibilities:

• Manage office duties - answer local calls, manage office supplies and general admin tasks
• Schedule service for customers
• Track & log branch service tickets as well as sales leads and appointments
• Manage branch contract processing and support sales team
• Audit customer billing and contact customers to update payments and resolve delinquencies
• Ensure that moves and takeovers are properly processed
• Handle business dealings: customer accounts, equipment, payments, and maintain customer good will and business
• Customer communications – calls, emails and messages
• Calculate payroll, including hourly payroll, sales commissions, Technician bonuses
• Manage and order sales collateral
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Support GM with special projects
• Assist with all other tasks as needed or assigned

Desired Skills and Experience:

• At least 3-5 years of admin assistant exp
• Proficient knowledge in Excel
• Ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills
• High School Graduate or equivalent
• Ability to pass alarm monitoring certification
• Must demonstrate exceptional organizational skills
• Excellent customer service skills
• Ability to multitask

Salary : $25 - $27