What are the responsibilities and job description for the Customer Services Specialist position at Aleron?
Description
Job Title: Customer Services Specialist
Location: Cary, NC
Employment: Contract (7 months with potential extension)
Industry: Manufacturing
Compensation: $18-$20/hour DOE
Schedule: 40hours /week. 8am-5pm.
About the Opportunity:
- This role focuses on operational stabilization, backlog management, and administrative workflow completion to ensure service continuity and prevent disruption during system integration and hyper care.
- The ideal candidates are detail-oriented, process-driven, and comfortable working across multiple systems in a fast-paced support environment.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries
- People-first environment that encourages employees to bring their authentic selves to work
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is Exciting:
- This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
- Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY. Email resume to: kruzickia@acarasolutions.com
What You'll Do:
- In this role, you will support day-to-day service operations by managing and resolving service notifications and work items that require manual intervention, ensuring processes are completed accurately and efficiently.
- You will monitor and clear system backlogs, address items that are stalled or incomplete, and help maintain data accuracy across multiple service management platforms. The role includes supporting data validation and reconciliation activities during system transitions, re-entering or correcting information as needed, and ensuring all required fields and documentation are completed to standard.
- You will also help manage workload queues by prioritizing aging or unassigned items, perform administrative cleanup tasks, and ensure work is routed correctly to the appropriate teams.
- During transition and stabilization periods, you will provide non-technical support to ensure consistency in documentation, proper case closure, and smooth operational flow across the organization.
Job Requirements
What You'll Bring:
- High School Diploma or GED
- 2 years of experience in service operations, call management, or ticketing environments
What Sets You Apart:
- Strong attention to detail and ability to handle high-volume administrative tasks
- Ability to identify and resolve workflow inconsistencies or system gaps
- Comfortable working across multiple systems and following defined processes
Additional Information:
- Upon offer of employment, the individual will be subject to a background check
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Salary : $18 - $20