Mediations Operations Specialist

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. 

Purpose

The Mediations Operation Specialist II is a primarily remote position in the NY Foreclosure Department and is responsible for various functions including but not limited to: appearance scheduling, calendar management, pre-appearance case preparation, post appearance case processing, loss mitigation submissions, etc. This individual must be able to follow defined procedures within tight deadlines according to client specifications and court requirements.

Specific Duties, Activities and Responsibilities

• Appearance requests, processing and scheduling within our Case Management System, the Client System and Court systems (when applicable).


• Pre-appearance case preparation: review and provide appearing Attorney with pertinent case status, appearance details, and applicable documents prior to the scheduled appearance. 


• Post Appearance processing: review results from beginning to end in order to properly update client and case management system; ensure any deadlines or court directives are met and file is staged for appropriate course of action.


• Loss Mitigation Maintenance: request, follow up and collection of loss mitigation documents submitted on behalf of borrowers, tracking requests and efforts for Loss Mitigation in an effective and timely manner


• Works closely with Attorneys, staff and the Court in regard to the Mediation process. 


• Timely and thoroughly updates case management and client system as files are worked and in regard to status. 


• Assist with other duties and special projects as needed; provides back up support to other team members, follows all quality, safety, and company guidelines to ensure a safe and productive work environment; actively lives the company core values

Job Requirements

• Bachelor’s Degree Preferred


• Minimum 2 year of foreclosure experience or Bachelor’s Degree


• Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.   

General Competency Factors

• Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; ask others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions.  Able to express ideas and transmit information clearly in writing.


• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.


• Conscientious, responsible, and reliable with respect to work completion, schedules and deadlines, as well as attendance; demonstrates ability to adjust to changing job requirements and/or volume of work; uses resources, including time, effectively and efficiently; learns and uses technology and equipment to improve productivity.


• Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.


• Demonstrates commitment to Bluegreen/Division/Department vision, mission and core values; participates in Bluegreen/Division/Department initiatives; takes action consistent with core values even when others don’t; follows company/division/department policies, standards and procedures; follows through on commitments and agreements; holds self accountable for mistakes.


• Develops and fosters professional relationships; builds rapport with others; approaches others about sensitive issues in non-threatening ways; listens to and acknowledges other ideas and concerns, even when holding a different opinion; regulates own emotions, thoughts and feelings.  Is open to giving and receiving feedback.


• Demonstrates knowledge of techniques, skills, equipment, procedures and materials applicable to their position.  Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.


• Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work relative to the position.


• Produces an appropriate quantity of work; does not get bogged down in unnecessary detail; able to manage multiple projects; able to determine project urgency in a meaningful and practical way; organizes and schedules people and or tasks.

In addition to remote work for most positions, we offer a comprehensive benefit program including:  

• Company Paid Life and Disability Insurance plans 


• Medical, Dental and Vision Plans with Prescription coverage


• 401K Retirement Savings Plan


• Flexible scheduling (within reason, depending on position)


• Generous PTO plan for all full-time employees


• Full equipment station at no cost for remote employees, including dual monitors


• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing


• Wellness programs and employee discounts


• Learning and development training opportunities for both personal and professional growth


• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.