What are the responsibilities and job description for the Accounts Receivable Collections Specialist position at American Restoration Operations?
Company Description
American Restoration is a trusted leader in the restoration industry with over 34 years of service rooted in community values. Guided by the principles of Compassion, Advocacy, Reliability, and Excellence (C.A.R.E.), we provide high-quality remediation and restoration services. Our work centers on making a positive difference in the lives of those we serve, offering unparalleled support during challenging times. Join a team dedicated to restoring not just properties, but also lives.
Responsibilities
- Primary — Accounts Receivable & Collections (approx. 70% of time)
- Own the AR aging across all assigned brands; monitor, prioritize, and action delinquent accounts on a daily basis
Secondary — Billing (approx. 30% of time)
- Generate and distribute accurate, complete customer invoices on a timely basis across assigned brands
- Review all invoices for proper supporting documentation, approval, and compliance with customer contract terms prior to submission
- Apply incoming payments accurately in Sage ERP; reconcile cash receipts against open AR
- Identify and resolve billing discrepancies, coordinating corrections with brand operations teams as needed
- Support month-end and period-close billing activities to ensure completeness and accuracy of revenue recognition
- Maintain organized billing records and audit trails within Sage ERP
- Proactively communicate billing issues that could impact collections timing or customer relationships
- Execute structured outbound collections cadences via phone, email, and written correspondence
- Negotiate payment arrangements and settlement terms with past-due customers in accordance with ARO guidelines
- Track and report DSO metrics and aging trends to brand leadership and ARO finance on a weekly and monthly basis
- Identify high-risk and severely aged accounts; escalate per ARO protocols with full documentation
- Reconcile customer payment discrepancies and resolve disputes in collaboration with brand operations and sales teams
- Maintain accurate, up-to-date records of all collections activity within Sage ERP
- Deliver monthly AR performance summaries per brand, including DSO trend, recovery rate, and open aging analysis
Experience
- Previous Accounts Receivable experience preferred, but not necessary
- Previous customer service experience preferred
- Familiarity with legal processes and mortgage processing is a plus
- Knowledge of Microsoft products i.e. Excel, Outlook, Teams & Word
- Be able to learn new accounting software programs quickly i.e. Dash, Sage
- Must have professional and accurate oral and written communication skills, including positive, professional phone skills and etiquette, and professional correspondence through email.
- Must be detail-oriented and can manage multiple tasks
Join us in this engaging role where your expertise will directly influence our organization’s financial health! We value energetic professionals who thrive on building relationships, solving problems efficiently, and contributing to a collaborative team environment.
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22