Compliance Research Specialist

Position Title: Compliance Research Specialist

Reports to: Assistant Vice President Compliance Officer

Department: Compliance

Location: Corporate Office—Roanoke, VA

Position Type: Full-Time; 40 hours per week

FLSA Classification / Type: Non-Exempt / Clerical

Supervises: None

POSITION SUMMARY

The Compliance Research Specialist performs compliance research, monitoring, and testing of various Company processes and conducts analysis of results obtained. This position requires analytic skills and decision making. The Compliance Research Specialist must be a good communicator, resourceful, and organized. Because this position requires travel, a valid driver’s license , and a clean driving record is essential.

DUTIES AND RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Compliance Analysis – Perform research and provide regulatory citations to defend our position to examiners and investors. Draft responses as required. Assist in the coordination of projects with other departments (i.e., Marketing, Lending, etc.) to ensure compliance with new laws and regulations. Identify opportunities that can improve efficiency of business processes and provide regular reports to the AVP
• Compliance Notifications – Work with AVP to ensure all affected areas of the Company are kept well informed of changing laws and procedures for implementation to be completed at the appropriate time
• Compliance Monitoring and Testing - Perform compliance monitoring and testing as required by the Compliance Calendar including, but not limited to, Internal Policy Reviews required by regulations and investors
• Marketing Reviews – Review Marketing materials and promotions. Provide regulatory guidance to ensure compliance with state and federal regulatory requirements
• Compliance Audit Remediation – Assist in the coordination of remediation of compliance audit findings with various department managers
• Internal Audit – Assists in the performance of the internal audits as required by the Internal Audit Calendar. Creates Audit Reports and provides recommendations for correction of findings cited
• Legal Activities – Assist in researching and developing responses regarding legal activities.

• Complaint Investigation – Assist in the investigation of complaints received from state regulatory authorities, CFPB, BBB, and direct from consumer. Prepare research package for AVP Compliance Officer to review
• Subpoenas – Assist in gathering information requested in subpoenas
• Exam / Audit Activities – Assist with research pertaining to the remediation of exam findings
• Policy & Procedure Development - Assist in the development of internal policies and procedures that pertain to this position

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

• Two-year college degree and/or two-years compliance related work experience preferred Combination of education and related work experience may be considered
• Knowledge of regulatory compliance is desired
• Requires effective communication skills, both verbal and written
• Requires exceptional organizational skills and strong attention to detail
• Proficient with Microsoft Office (e.g., Word, Excel, Outlook)
• Strong aptitude and desire to provide excellent customer service
• Ability to simultaneously manage and accomplish multiple tasks / projects and deadlines
• Trustworthy, honest, and display a high-level of integrity
• Ability to work effectively in a team environment
• Ability to identify and resolve problems in a timely manner
• Able to understand and respond appropriately to basic inquires
• Able to read, write, and communicate using the English language sufficient to perform job functions
• Ability to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
• Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)

• Works well independently
• Able to handle deadlines and work within company guidelines
• Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

This position requires the ability to lift files, open filing cabinets, and bend or stand, as necessary.

TRAVEL

This position may require up to 10% travel. Moderate travel needed by private vehicle or airline carriers with over-night stays in modern facilities at times. Regional traffic conditions when traveling by car to-and-from business appointments. Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE D/V/M/F