Fair Lending Reporting Specialist

Position Title: Fair Lending Reporting Specialist

Reports to: Audit & Fair Lending Manager

Department: Compliance

Location: Corporate Office—Roanoke, VA

Position Type: Full-Time; 40 hours per week

FLSA Classification / Type: Non-Exempt / Professional

Supervises: None

POSITION SUMMARY

The Fair Lending Reporting Specialist ensures adverse action requests are processed timely and accurately, performs processes required for incomplete files, and monitors files to ensure credit reports are uploaded in a timely manner. This position requires proficiency in Excel and the ability to communicate well.

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Turndown Processing - Manage Adverse Action Processing Requests submitted by operational personnel
• Incomplete Files – Perform processes required for suspended and incomplete files to ensure compliance with ECOA
• Credit Report Monitoring – Monitor the Credit Monitoring dashboard to ensure files have credit reports uploaded in a timely manner. Resolve issues as needed
• MERS Compliance – Performs MERS reporting processes:

• Pulls daily MERS reports and tracks reports not pulled on MERS Reports Tracking Log. Sends reports with errors to process owners for correction. Tracks receipt of corrections made on MERS.
• Performs monthly TMS MERS reconciliation process, documents errors, and ensures correction of errors cited.
• Escalates issues to Audit and Fair Lending Manager.

• Fair Lending Testing – Review consumer fair lending surveys and compile results. Prepare preliminary report for review by the Audit and Fair Lending Manager
• Fair Lending Diversity Program – Performs quarterly monitoring processes related to execution of the Fair Lending Diversity Program’s objectives. Reports items of concern to the Audit & Fair Lending Manager
• Compliance Database – Maintain Compliance database of company information to ensure accurate employee employment data pertinent to Turndowns, Branch Audits, and other Compliance functions is current.
• Branch Address Verification Audits – Performs quarterly reconciliation of branch addresses across multiple channels.
• Sub-Servicing Oversight – Performs monthly report reviews to verify Servicing Department is performing sub-servicing oversight.
• Credit Vendor Audits – Research and respond to all credit vendor audits.
• Fair Lending Secondary Marketing Reports – Monthly, request Fair Lending Pricing Exception Report and retain for analysis.
• P&P Maintenance - Develop & maintain applicable P&P for functions specific to this position.

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

• Two-years fair lending, compliance, or audit related work experience preferred. Combination of education and related work experience may be considered.
• Requires effective communication skills, both verbal and written.
• Requires exceptional organizational skills and strong attention to details.
• Proficient with Microsoft Office (e.g., Word, Excel, Outlook).
• Strong aptitude and desire to provide excellent customer service.
• Ability to simultaneously manage and accomplish multiple tasks / projects and deadlines.
• Trustworthy, honest, and display a high-level of integrity.
• Able to work effectively in a team environment.
• Able to identify and resolve problems in a timely manner.
• Able to understand and respond appropriately to basic inquires.
• Able to read, write, and communicate using the English language sufficient to perform job functions.
• Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
• Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)

• Works well independently.
• Able to handle deadlines and working within company guidelines.
• Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas.

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may be performed remotely.

PHYSICAL DEMANDS

This position requires the ability to lift files, open filing cabinets, and bend or stand, as necessary.

TRAVEL

This position requires up to 5% travel. Regional traffic conditions when traveling by car to-and-from business appointments. Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE D/V/M/F