What are the responsibilities and job description for the Residential Operations Manager position at Alchemy Global Talent Solutions?
Do you have the operational and dispatch experience to oversee residential moves across the Norfolk area?
Right now, we’re working with a great moving and relocation company based in Norfolk, VA, who are seeking a brand-new Residential Operations Manager role to join their expanding team. Overseeing both operations and dispatch, you will be responsible for the day-to-day operations, ensuring that the residential moving projects are organised, efficient and to the high-quality standards expected of the clients.
Your main duties and responsibilities will include:
- Scheduling and dispatching crews and drivers, ensuring that all shipments are properly registered, assigned and picked up.
- Hiring and training new crew members, as well as payroll and paperwork processing.
- Overseeing the daily residential moving operations, ensuring that the moves are completed on time and in a safe manner.
- Speaking directly with customers regarding scheduling updates and unexpected delays.
- Working with customer service teams, estimators and third parties to ensure clear move coordination and customer support.
- Monitoring vehicles and equipment for maintenance and repairs, including fuel auditing logs.
- Ensuring that all company policies and procedures are being followed, and that the warehouse is maintaining health and safety standards.
The ideal candidate for this role has:
- Previous Residential Operations Manager or similar experience in the moving and relocation sector.
- A strong understanding of both residential moving processes and dispatching.
- Experience with fleet scheduling and route planning.
- Excellent communication and organisational skills, working with multiple teams on multiple projects at once.
- Ability to lift 50lbs when required.
Sounds like a perfect fit for you? Don’t hesitate, apply to Alchemy today!
Salary : $55,000 - $70,000