What are the responsibilities and job description for the Operations Manager position at Alchemy Global Talent Solutions?
Do you have experience managing operations and service delivery in the moving and relocation sector?
We’re currently working with a Louisville, KY-based moving and relocation company seeking to grow their team with a new Moving Operations Manager opportunity. Managing a top-notch team, you’ll be overseeing and maintaining the standards for the company’s moving projects from initial inquiries to post-move support, ensuring the customer’s needs are met and the company’s great reputation for smooth service and delivery is maintained.
As a Moving Operations Manager, your main responsibilities will include:
- Full management of the day-to-day moving and relocation operations.
- Leading and supporting the growth and development of the customer service and move management teams to ensure that standards are met.
- Monitoring the move throughout the process, resolving service issues and customer questions as they arise.
- Reviewing and recommending improvements for the operations policies and procedures.
- Coordinating and communicating frequently with operations and warehouse teams, drivers and third parties to ensure that moves are on schedule.
A successful Moving Operations Manager in this role will have:
- Previous experience in a Moving Operations Manager or similar leadership role within the Moving and Relocation industry.
- Strong understanding of local to long-distance household goods moving procedures.
- Experience with team management and effective communication and collaboration skills.
- The ability to multi-task and manage multiple moves in the pipeline at once.
Salary : $55,000 - $70,000