What are the responsibilities and job description for the Operations Coordinator - Hotels position at Alchemy Global Talent Solutions?
We are seeking an Operations Coordinator to join a growing hospitality team. This role is responsible for coordinating accommodation solutions for corporate clients, relocating employees, and business travellers, ensuring a seamless experience from booking through to move-out.
Key Responsibilities:
- Coordinate temporary accommodation bookings for corporate clients and relocating employees
- Liaise with property providers, landlords, serviced apartment operators, and hotel partners
- Manage reservations, extensions, amendments, and cancellations
- Monitor occupancy levels and availability across housing inventories
- Ensure all client requirements and service level agreements are met
- Handle client enquiries and resolve accommodation-related issues promptly
- Maintain accurate records within internal systems and CRM platforms
- Coordinate move-in and move-out processes, ensuring a positive customer experience
- Prepare reports, track key operational metrics, and support continuous process improvements
- Work closely with account management, relocation, and supplier partners to ensure smooth service delivery
Requirements:
- Previous experience within Corporate Housing, Relocation, Serviced Apartments, Hospitality, Property Management, or a similar operations-focused environment
- Strong organisational and multitasking skill
- Excellent communication and customer service abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Experience working with reservation systems, CRM platforms, or property management software is advantageous
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Strong problem-solving skills and attention to detail.