What are the responsibilities and job description for the Move Coordinator position at Alchemy Global Talent Solutions?
Move Coordinator – Houston, TX
We are seeking a proactive and highly organised Move Coordinator to join our client’s dynamic team, specialising in residential, commercial, and corporate relocations. Based in the Houston office, this exciting opportunity involves managing a diverse portfolio of moves, including national account household goods (HHG), office and industrial (O&I) sales, COD, and OA/DA shipments. Acting as the central liaison throughout the move process, you’ll play a crucial role in delivering top-tier service across the relocation and moving industry.
What You’ll Be Doing:
- Serve as the primary point of contact for clients throughout the entire move lifecycle.
- Coordinate a mixture of national account HHG moves, O&I sales, COD, and OA/DA relocations.
- Liaise with internal departments, suppliers, and third-party agents to ensure seamless execution.
- Manage all stages of the move process, from pre-move surveys and packing to final delivery and post-move support.
- Prepare customised move plans and documentation aligned with specific client needs.
- Provide clients with consistent updates, instructions, and guidance throughout their relocation.
- Monitor move progress and proactively address any delays or challenges.
- Maintain detailed and accurate records in CRM systems, including communication logs and cost tracking.
- Oversee claims, feedback, and service recovery professionally and efficiently.
- Collaborate closely with sales and operational teams to ensure quality standards are met.
- Support continuous improvement initiatives and help develop internal best practices.
- Operate in a fast-paced, office-based environment with a focus on high-volume coordination.
What We’re Looking For:
- Previous experience in move coordination within the moving or relocation industry is essential.
- Strong knowledge of HHG, O&I, COD, and OA/DA move processes.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Highly organised with the ability to manage multiple moves and deadlines concurrently.
- Proven track record of handling pressure in a time-sensitive, client-facing role.
- Proficiency in CRM systems and Microsoft Office applications.
Interested? Reach out to Alchemy Global Talent Solutions today.
Salary : $40,000 - $50,000