General Manager

Lead a high-performing moving and relocation operation in Phoenix, overseeing end-to-end service delivery, revenue growth, and operational excellence within the household goods (HHG) and commercial relocation sector. This role is ideal for a results-driven leader with deep industry expertise and a strong track record in branch or regional management.

Key Responsibilities

• Oversee daily operations of household goods and commercial moving services across the Phoenix market
• Drive revenue growth through local sales strategies, agent relationships, and account development
• Manage P&L performance, budgeting, and cost control across all moving operations
• Ensure compliance with DOT regulations, safety standards, and industry best practices
• Lead dispatch, warehouse, and crew scheduling for maximum efficiency and profitability
• Develop and maintain relationships with corporate clients and relocation management companies
• Oversee warehouse operations including storage, inventory control, and logistics coordination
• Implement quality control measures to ensure high customer satisfaction and claims reduction
• Recruit, train, and retain drivers, movers, and operational staff
• Coordinate interstate and intrastate relocations, ensuring seamless execution
• Monitor KPIs including on-time delivery, crew productivity, and customer feedback
• Collaborate with sales teams on bids, RFPs, and large-scale commercial relocation projects

Key Skills & Experience

• Proven experience in the moving & relocation industry (HHG and/or O&I relocations)
• Strong leadership experience managing operations, crews, and logistics teams
• P&L management and budget oversight expertise
• Knowledge of DOT regulations and moving industry compliance standards
• Experience with dispatch systems, warehouse operations, and fleet management
• Excellent client relationship and business development skills