What are the responsibilities and job description for the International Moving Specialist position at Alchemy Global Talent Solutions?
A new opportunity is available for an experienced International Moving Specialist to join our client's corporate global moving team.
The International Moves Specialist will manage the household goods moving process, partnering with corporate assignees throughout their international relocation process. You will be responsible for ensuring complete satisfaction during the move, delivering high levels of customer service.
Hybrid working available.
Responsibilities:
- Managing the household goods moving process for corporate assignees
- Liaising with clients and assignees to arrange pre-move surveys
- Maintaining relationships with corporate clients, providing high levels of customer service at all times
- Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
- Acting as the primary point of contact for the assignee through the entire move process
- Communicate with shipping lines and airfreight partners to ensure that goods are shipped in line with expectations
- Tracking all relevant moving and shipping documentation and having an understanding of customs regulations
- Acting as the main point of contact for external vendors and other internal departments
- Produce international moves quotations by calculating volumes, quotes and exchange rates
- Ensure all household goods shipments are invoiced fully, on time and cover additional charges
- Responding to client queries and complaints, and identifying areas in need of improvement
- Using your knowledge to seek the best rates and services from suppliers
- Liaise with insurance brokers and clients should a claim be required
- Updating all systems and records as and when required
- Maximise profitability while maintaining service standards
Skills & Experience:
- Experience working within the international household goods moving and/or relocation sector is essential
- Strong knowledge of shipping, logistics and freight forwarding processes
- A positive and personable attitude with excellent problem-solving skills
- Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
- Strong IT and MS Office experience using Outlook, Word and Excel