What are the responsibilities and job description for the Guest Service Representative position at Alchemy Global Talent Solutions?
We are working with a well-established hospitality provider in Boston is seeking a Guest Services Executive to join their team. This is a fast-paced, role focused on delivering a high-quality experience to guests from booking through to post-stay support.
This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment.
Key Responsibilitie
- sAct as the primary point of contact for guests, managing enquiries via phone and emai
- lCoordinate bookings, amendments, and cancellations accurately and efficientl
- yProvide tailored accommodation solutions based on guest requirement
- sLiaise with internal teams and external partners to ensure smooth service deliver
- yHandle guest queries, complaints, and service issues in a professional manne
- rMaintain accurate records within internal systems and CRM platform
- sSupport billing, invoicing, and general administrative task
- sEnsure all interactions reflect high service standards and brand value
s
Key Skills & Experien
- cePrevious experience in hospitality, hotels, serviced apartments, or corporate housi
- ngStrong customer service and communication skil
- lsHighly organised with strong attention to deta
- ilAbility to multitask and work under pressure in a fast-paced environme
- ntConfident using booking systems, CRM platforms, and Microsoft Offi
- ceProblem-solving mindset with a proactive approa
- chProfessional, personable, and client-focused attitu