What are the responsibilities and job description for the Commercial Move Coordinator position at Alchemy Global Talent Solutions?
Commercial Move Coordinator – Minneapolis, MN
Are you passionate about logistics, client support, and smooth operations? We’re looking for a skilled Commercial Move Coordinator to join our client’s team in Minneapolis, supporting commercial and industrial relocations. You’ll act as the central point of contact between clients, sales, operations, and field crews to ensure moves are delivered on time, on budget, and with exceptional service.
What You’ll Be Doing:
- Serve as the primary liaison between clients, sales, project managers, and operations throughout the relocation process
- Respond promptly to client inquiries via phone, email, and face?to?face meetings
- Provide timely status updates, resolve client issues, and escalate concerns to management when needed
- Maintain and nurture client relationships to generate repeat and referral business
- Schedule move dates, crews, trucks, and equipment for commercial relocations
- Confirm service orders, scope of work, special requirements, and detailed move plans
- Track progress of ongoing moves to ensure compliance with timelines, quality standards, and budgets
- Coordinate with warehouse staff for storage, labeling, staging, and deliveries
- Prepare, review, and manage service orders, contracts, billing documents, and insurance certificates
- Accurately input job details, updates, reschedules, and changes into internal systems
- Ensure compliance with company policies, client requirements, DOT/OSHA/regulatory standards
- Investigate service complaints or claims, gather facts, coordinate resolution, and communicate outcomes to clients
- Collaborate with sales consultants, project managers, dispatch, and field crews to align service delivery
- Participate in project kick?off meetings and post?move debriefs
- Provide feedback, suggest improvements, and support continuous process enhancements
What We’re Looking For:
- Prior experience in moving & storage, commercial relocation, logistics, or related field required
- Proven customer service experience in a fast-paced, project-oriented environment
- Strong organizational skills and meticulous attention to detail
- Ability to juggle multiple projects and priorities concurrently
- Proficiency in Microsoft Office (Word, Excel, Outlook); experience with moving/relocation or logistics software is a plus
- Problem-solving mindset; ability to remain calm and composed under pressure
Interested? Reach out to Alchemy Global Talent Solutions today
Salary : $45,000 - $60,000
