SUPPORT INVESTIGATOR (HELPS)

POSITION Support Investigator (HELPS)

DEPARTMENT Social Services

SALARY $52,858

WORK LOCATION 162 Washington Ave., Albany
NY 12210

MINIMUM QUALIFICATIONS: EITHER:
A. Graduation from an accredited college or university with at least an Associate's degree in Criminal Justice, Public Administration or a

closely related field; OR,
B. Graduation from high school or possession of a high school equivalency diploma and three (3) years of law enforcement experience or

closely related investigative experience involving public contact which includes enforcement of policies, rules, regulations, and
procedures and preparation of comprehensive investigative/incident reports.

SPECIAL REQUIREMENTS
• Possession of a Class D or higher New York State Motor Vehicle Operator's license at the time of appointment and throughout employment;
• In the Child Support Enforcement Unit of the Department of Social Services ONLY: This position is subject to a background check for any

convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically
disqualify the candidate. No background check will occur until after a conditional offer of employment has been made. Any revocation of
employment due to criminal history will include a clear explanation and instructions for appeal.

NOTE
Investigative experience can be interpreted to include experience with a law enforcement agency, credit bureau, retail credit, bank, insurance
company, internal revenue, social security, child support investigations, or a public or private security/investigation agency.

Please submit a resume and transcript with this application.

POINT OF CONTACT FOR INQUIRIES
DSSInquiries@albanycountyny.gov

BENEFITS
Paid Time Off
Health, Dental, Vision, & Hearing
Tuition Reimbursement
NYS Retirement
Employee Assistance Program
Subsidized Daycare – Little Sprouts at Shaker Place
DESCRIPTION
These duties involve verifying the absence of a legally responsible relative from a household, locating the individual and assessing the possibility of
obtaining reimbursement of funds for a social service agency. The work is performed under general supervision of either a higher-level investigator or
the Coordinator of Child Support Enforcement allowing incumbents considerable leeway in carrying out specific tasks. Does related work as
required.

Candidates will not have to take an exam for this title. This is a Hiring Emergency Limited Placement (HELP)
Program-designated title. The HELP Program is a temporary program designed to help local government employers address current staffing
issues. Traditionally, the titles filled under the HELP Program required job candidates to compete in a competitive exam to be considered
for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a “HELP Program”
position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through
the HELP Program will be granted competitive class status without the need to participate in a competitive exam.