What are the responsibilities and job description for the Customs Brokerage Team Lead position at Alba Wheels Up International, LLC?
Must be a Licensed Customs Broker
Mandaring Speaking Preferred
The Opportunity
Join us as a Customs Brokerage Team Lead and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Location: On-site/Hybrid
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
Alba Wheels Up International is an Equal Opportunity Employer.
Mandaring Speaking Preferred
The Opportunity
Join us as a Customs Brokerage Team Lead and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Location: On-site/Hybrid
- Full time
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
- Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are always encouraged to propose new ideas.
- Collaboration: Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
- Integrity: We pride ourselves on building a reputation of integrity, honesty, and trust, while providing an unwavering focus on a high-quality customer experience for our clients.
- Provide and maintain effective customer service and satisfaction.
- Delegate work assignments among team members and assist them with resolving customer shipment-related issues.
- Act as a role model for the department and address any team member’s issues with the Brokerage manager.
- Train team members and assist with any work-related questions.
- Ensure team members comply with corporate policies and meet company performance standards.
- Address team members’ concerns with the brokerage manager.
- Assist with team members’ and managers’ workload in their absence.
- Perform duties under general supervision and report any issues to the manager.
- Process Customs Brokerage for air and ocean shipments.
- Data entry and processing of various import-related documentation for submission to U.S. Customs and PGAs (Participating Government Agencies).
- Follow up on Customs matters and resolve problems.
- Answer both customer inquiries and inter-company inquiries.
- Handle remote filings.
- Classify goods in the harmonized tariff schedule (broad range of commodities).
- Perform other related duties and projects as requested or assigned by manager and supervisors.
- High school diploma or equivalent.
- Minimum of 5 years’ experience in Customs Brokerage for both air and ocean shipments.
- Excellent leadership skills, such as being approachable and able to train others.
- Must be a team player, proactive, and have a flexible attitude.
- Ability to exercise a high level of discretion and confidentiality.
- Good communication skills (verbal and written).
- Strong attention to detail and organizational skills.
- Ability to work in a high-pressure environment.
- Proficient in Windows and Microsoft Office Suite.
- Knowledge of Customs Brokerage software; experience working with Cargowise is a plus.
- Customs Brokerage license is required.
- Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
- Access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
- Support from a team that celebrates growth & innovation.
- Direct access to decision-makers & the ability to shape strategy.
- Competitive compensation (Base Bonus), Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
- A leadership team wholly committed to innovation, integrity, and shared success.
- Data-driven decision making & technology adoption.
- A culture of visionary thinking and bold decision-making.
Alba Wheels Up International is an Equal Opportunity Employer.