What are the responsibilities and job description for the Safety and Security Systems Technician I position at Alaska Native Tribal Health Consortium (ANTHC)?
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska N8ative and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary
With little to no supervision and guidance, this position is responsible for independently supporting 24-hour system administration for access control management, security surveillance; duress alarms, intrusion detection, and other safety and security systems are applicable. This includes independently and collaboratively implementing comprehensive safety and security systems for successful integration, management, system monitoring, programming, reporting, troubleshooting, and planning for future installations or upgrades in compliance with all accreditations, state, federal and local regulatory laws, standards, and protocols.
Responsibilities
ALL
Independently performs assignments and work as the Subject Matter Expert for any maintenance, upgrades, or installation of new and replacement equipment for access control, security cameras, duress alarms, and other safety and security systems as applicable. Ensures acceptance testing and commissioning protocols are followed to verify accurate operation as designed and compliance with all accreditations, state, federal and local regulatory laws, standards, and protocols.
Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on systems by independently completing assignments for routine preventative maintenance, functional testing, communication checks, database integrity checks, backups, and troubleshooting, which at times requires coordination with vendors and internal stakeholders to limit disruptions and system downtime. Independently completes documents preventive maintenance checklists and monthly dashboard for presentation to supervisor for official reports.
Performs assignments as directed for system programming and configuration; provides written documentation to supervisor to support maintaining accurate system as-built drawings, technical standard operating procedures and all other system operations or integrations.
Performs as tier 1 for initial troubleshooting of reported issues; responds to assigned service calls to assist with issues relating to safety and security systems to include access control, alarm monitoring, video surveillance, duress alarms, software, servers, communication links, and other issues as applicable. Appropriately escalates to supervisor for guidance and assistance as needed. Document service requests in ticketing system, ensuring tickets are well documented and closed as issues are resolved, ultimately providing excellent customer service.
Provides continual feedback to maintain accurate written policies, procedures, and resources that standardize the functioning of safety and security systems. Prepared to assist with the safety and security systems master plan by providing recommendations according to specific concerns found on campus, industry standards and recognized leading practices. Responsible for actively supporting the success of the Safety and Security Systems Program during normal operations and during emergencies, ultimately complimenting and supporting the Safety and Security Management Programs, Emergency Operations Plan (EOP), Hazard Vulnerability Assessment (HVA) and facility operations.
Performs other duties as assigned.
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Ensures projects are successfully completed within specified budgets and timelines.
Plans, Installs, and commissions campus projects ranging from new card access, cameras, electrical installs, NVR’s, and various other sensitive equipment.
Ability to manage the card access system, AVIGILON NVR’s along with cameras, Bosch, Traka, HUGS infant protection, Aiphone, Visitor management, key management systems, and Procare devices.
Work with technicians and vendors onsite providing information regarding our systems including IP addresses, VLAN configurations, system naming schemes, and site access via SecureLink.
Serve as the subject matter experts for ANTHC regarding doors, card access, cameras, networking and addressing for the various systems we cover.
Responds to all service calls to assist with all issues relating to safety and security systems to include access control, alarm monitoring, video surveillance, duress alarms, software, servers, communication links, and other issues as applicable. Documents service requests in ticketing system, ensuring tickets are wells documented and closed as issues are resolved.
Performs and tests system backups and restores to ensure system recovery from error or outage. Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on systems through performing routine preventative maintenance, functional testing, communication checks, database integrity checks, backups, and troubleshooting, which at times requires coordination with vendors and internal stakeholders to limit disruptions and system downtime.
Installs or repairs doors or hardware, installs and maintains security cameras, assists with door integrations for auto door openers or fire alarm
Performs system programming and configuration as approved
Other Information
KNOWLEDGE and SKILLS
Non-supervisory – One (1) year customer service experience and proficient with basic computer operation.
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Non-supervisory – Four (4) years of security system-related experience.
MINIMUM CERTIFICATION QUALIFICATION
ALL
Bachelor’s degree in a technical discipline. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.
Preferred Experience
QUALIFICATION SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Eight years of security system related experience. Experience supporting healthcare infrastructure, including IT infrastructure for electronic security systems strongly preferred. Experience with systems utilized by ANTHC such as Avigilon, Lenel, Traka, Bosch, and HUGS
Preferred Certification Qualification
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
American Society of Industrial Security (ASIS) board certified Physical Security Professional (PSP) certification. National Institute for Certification in Engineering Technology (NICET) Video Security Systems Technician Level III certification. Door and Hardware Institute (DHI) Electrified Hardware Consultant (EHC) certification. Building Industry Consulting Service Incorporated (BICSI) Information and Communications Technology (ICT) Design Fundamentals certification
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Discounted Pet Insurance
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Eleven Paid Holidays
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility
- Discount program for travel, gym memberships, amusement parks, and more.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary
With little to no supervision and guidance, this position is responsible for independently supporting 24-hour system administration for access control management, security surveillance; duress alarms, intrusion detection, and other safety and security systems are applicable. This includes independently and collaboratively implementing comprehensive safety and security systems for successful integration, management, system monitoring, programming, reporting, troubleshooting, and planning for future installations or upgrades in compliance with all accreditations, state, federal and local regulatory laws, standards, and protocols.
Responsibilities
ALL
Independently performs assignments and work as the Subject Matter Expert for any maintenance, upgrades, or installation of new and replacement equipment for access control, security cameras, duress alarms, and other safety and security systems as applicable. Ensures acceptance testing and commissioning protocols are followed to verify accurate operation as designed and compliance with all accreditations, state, federal and local regulatory laws, standards, and protocols.
Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on systems by independently completing assignments for routine preventative maintenance, functional testing, communication checks, database integrity checks, backups, and troubleshooting, which at times requires coordination with vendors and internal stakeholders to limit disruptions and system downtime. Independently completes documents preventive maintenance checklists and monthly dashboard for presentation to supervisor for official reports.
Performs assignments as directed for system programming and configuration; provides written documentation to supervisor to support maintaining accurate system as-built drawings, technical standard operating procedures and all other system operations or integrations.
Performs as tier 1 for initial troubleshooting of reported issues; responds to assigned service calls to assist with issues relating to safety and security systems to include access control, alarm monitoring, video surveillance, duress alarms, software, servers, communication links, and other issues as applicable. Appropriately escalates to supervisor for guidance and assistance as needed. Document service requests in ticketing system, ensuring tickets are well documented and closed as issues are resolved, ultimately providing excellent customer service.
Provides continual feedback to maintain accurate written policies, procedures, and resources that standardize the functioning of safety and security systems. Prepared to assist with the safety and security systems master plan by providing recommendations according to specific concerns found on campus, industry standards and recognized leading practices. Responsible for actively supporting the success of the Safety and Security Systems Program during normal operations and during emergencies, ultimately complimenting and supporting the Safety and Security Management Programs, Emergency Operations Plan (EOP), Hazard Vulnerability Assessment (HVA) and facility operations.
Performs other duties as assigned.
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Ensures projects are successfully completed within specified budgets and timelines.
Plans, Installs, and commissions campus projects ranging from new card access, cameras, electrical installs, NVR’s, and various other sensitive equipment.
Ability to manage the card access system, AVIGILON NVR’s along with cameras, Bosch, Traka, HUGS infant protection, Aiphone, Visitor management, key management systems, and Procare devices.
Work with technicians and vendors onsite providing information regarding our systems including IP addresses, VLAN configurations, system naming schemes, and site access via SecureLink.
Serve as the subject matter experts for ANTHC regarding doors, card access, cameras, networking and addressing for the various systems we cover.
Responds to all service calls to assist with all issues relating to safety and security systems to include access control, alarm monitoring, video surveillance, duress alarms, software, servers, communication links, and other issues as applicable. Documents service requests in ticketing system, ensuring tickets are wells documented and closed as issues are resolved.
Performs and tests system backups and restores to ensure system recovery from error or outage. Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on systems through performing routine preventative maintenance, functional testing, communication checks, database integrity checks, backups, and troubleshooting, which at times requires coordination with vendors and internal stakeholders to limit disruptions and system downtime.
Installs or repairs doors or hardware, installs and maintains security cameras, assists with door integrations for auto door openers or fire alarm
Performs system programming and configuration as approved
Other Information
KNOWLEDGE and SKILLS
- Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
- Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
- Advanced mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- To be a self-starter and work well with minimal supervision.
- Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
- Knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies and related protocols; VPN, remote access; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies.
- Knowledge of AC/DC circuits and low voltage.
- Knowledge of logic used for programming system operations and integrations.
- Knowledge of physical security management concepts, principles, methods, and techniques of healthcare institutional security.
- Skill in oral and written communication, including reports.
- Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
- Skill in establishing and maintaining cooperative working relationships with others.
- Skill in operating a personal computer utilizing a variety of applications.
- Skill in reading and writing required for maintaining logs of activities, making reports, and understanding policies and procedures.
- Skill in maintaining confidentiality.
- Skill in troubleshooting.
- Skill in performing triage on system problems, resolving system problems, repairing electronic security systems, and analyzing system data to prevent problems.
- Skill in identifying safety and security hazards.
- Skill in understanding highly technical materials involving general safety and security management.
- Skill in making critical decisions regarding safety or security conditions or concerns during emergent situations.
- Skill in putting together network drawings.
- Skill in evaluating critical systems, prioritizing work, and determining solutions.
- Skill in interpreting and applying laws, regulations, and policies.
- Skill in scripting/programming skills
- Skill in working with low-voltage security electronic devices.
- Skill in demonstrating cultural sensitivity.
- Skill in the execution of Performance Verification Tests and system commissioning.
- Must possess strong analytical skills to resolve problems and look for solutions when problems arise; along with advanced conflict resolution skills to ensure a collaborative working environment with other parts of our organization that utilize Security Systems.
Non-supervisory – One (1) year customer service experience and proficient with basic computer operation.
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Non-supervisory – Four (4) years of security system-related experience.
MINIMUM CERTIFICATION QUALIFICATION
ALL
- Lenel certification. Certification is required within 1 year of hire.
- Lenel advanced certification. Certification is required within 1 year of hire.
- Avigilon Certification. Certification required within 1 year of hire.
- Bosch Certification. Certification required within 2 years of hire.
Bachelor’s degree in a technical discipline. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.
Preferred Experience
QUALIFICATION SAFETY AND SECURITY SYSTEMS TECHNICIAN II
Eight years of security system related experience. Experience supporting healthcare infrastructure, including IT infrastructure for electronic security systems strongly preferred. Experience with systems utilized by ANTHC such as Avigilon, Lenel, Traka, Bosch, and HUGS
Preferred Certification Qualification
SAFETY AND SECURITY SYSTEMS TECHNICIAN II
American Society of Industrial Security (ASIS) board certified Physical Security Professional (PSP) certification. National Institute for Certification in Engineering Technology (NICET) Video Security Systems Technician Level III certification. Door and Hardware Institute (DHI) Electrified Hardware Consultant (EHC) certification. Building Industry Consulting Service Incorporated (BICSI) Information and Communications Technology (ICT) Design Fundamentals certification