Release of Information Specialist I - Patient Records - On Site Work Schedule

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.
  
  

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under direct supervision, ensures accessibility of patient record information to authorized users within the guidelines of HIPAA regulations, the Patient Privacy Act and ANMC policies and procedures.

Responsibilities

All levels I - III:

E nsures accessibility of patient record information to authorized users under the guidelines of all federal and state regulations, and hospital policies and procedures. Initiates the medical record release process by inputting requests into software system for processing by reading and interpreting medical records, forms, and authorizations.

R esponds to internal and external requests for release of information contained in patients’ medical records, including patient, facility, state, federal and local authorities. Collaborates with management to ensure patient rights to inspect, amend, and restrict access to protected health information.

O rganizes and maintains department. Assists in management of the release of medical information. Ensures ability to release and track all medical information and distributions. Records all incoming requests through an electronic database. Ensures quality customer service and timely information delivery.

S upports management, medical staff and corporate compliance and risk management departments to ensure protection of patient privacy and confidentiality and assure standards are met. Presents health records in court proceedings as assigned.

D emonstrates proficiency in medical record analysis and release of information to patients, insurance companies, hospitals, legal, and state requests. Understands treatment, payment, and operations release requirements.

I nteract with customers in person, email and/or phone in a professional and friendly manner .

Manages phones calls and emails.

T ransport mail to and from the mailroom, every day.

P erforms other duties as assigned.

R elease of Information Specialist II

R eproduce requests for audits and FTCAs .

M eets quality and productivity metrics consistently.

U ses legacy systems to retrieve medical records and chart requests.

Assist with the training of level I employees, and generally work with minimal direction.

R elease of Information Specialist III

M anages phones calls from customers that need additional and extra attention for account resolution.

A ssists with workflow development, stretch assignments, maintain schedules. Helps to identify work volumes, task prioritization, and weekly assignments to maintain compliance.

W orks with managers to facilitate resolution of any outstanding items. Helps to train Level I and II ROI specialist.

Other Information

KNOWLEDGE and SKILLS

A Ll Job Levels

• K nowledge of release of information policies and procedures.
• K nowledge of HIPAA and The Joint Commission requirements.
• K nowledge of hospital environment.
• K nowledge of health information services policy and procedures.
• K nowledge of Patient Privacy Act.
• K nowledge of medical terminology.
• K nowledge of customer service concepts and practices.
• K nowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s).
• B asic skill in operating a personal computer utilizing a variety of applications.
• A bility to establish and maintain cooperative working relationships with others.
• A bility to manage multiple priorities and tasks concurrently and meet deadlines.
• A bility to communicate effectively .
• A bility to follow established guidelines and procedures
  
  

M INIMUM EDUCATION QUALIFICATION

A ll

A high school diploma or GED equivalent.

mInimum Experience Qualification

• R elease of Information Specialist I
  
  

Non-supervisory – Six (6) months of medical office or hospital experience.

• R elease of Information Specialist II
  
  

Non-supervisory – Three (3) years of department experience or medical office/hospital experience. An equivalent combination of relevant education and/or training may be substituted for experience.

• R elease of Information Specialist III
  
  

Non-supervisory – Five (5) years of department experience or medical office/hospital experience. An approved equivalent combination of relevant education and/or training may be substituted for experience.