Zipline Manager

Job Description & Responsibilities: Performs all aspects of the Zip Line Guide position. Responsible for assisting in the training and development of Zip Line Guides. Manages the daily and weekly operations of the Zip Line. Checks and monitors the course daily for any damage. Responsible for staff scheduling and resolving any employee or guest conflicts in the day-to-day operations or referring them to upper management when applicable. Ensures employees adhere to company policies and procedures.

MAIN JOB RESPONSIBILITIES:

Responsible for ensuring our guests, employees, and animals experience the “E.X.C.U.R.S.I.O.N. of a lifetime” and making sure this experience is extended to non-employees our staff member’s encounter

Monitors the safety of our guests at all times

Performs chores before, during, and after tours to include, but are not limited to, the following: cleaning bathrooms, emptying trash cans, stocking the refreshment area, chopping wood, and cleaning equipment

Daily safety check of the course and equipment

Assists guests getting into and out of all vehicles

Presents guests with quality, accurate information during the tour

Presents guests with safety information prior to starting the zip line

Ensures that guests are outfitted with the proper safety equipment

Guides guests through the course while maintaining the highest level of safety

MANAGEMENT RESPONSIBILITIES:

Ensures employees adhere to the company’s service standards, policies, and procedures and answers any questions or concerns employees or guests may have regarding policies and procedures

Relates employees’ job performance and conformance to the company’s service standards, policies, and procedures and consistently provides feedback, both positive and negative, to employees and recommends appropriate action as needed to Upper Management

Assists in the training of employees in job performance and conformance to the company’s service standards, policies, and procedures

Responsible for handling employee discipline issues and discussing job performance problems with employees to identify causes and concerns and to work on resolving them. In addition, is responsible for reporting performance concerns to Upper Management.

Provides employees with consistent feedback, both positive and negative, and recommends appropriate action as needed to Upper Management

Completes monthly evaluations on all staff members

Regularly attends manager meetings

Responsible for scheduling staff while keeping overtime to a minimum and adjusting the posted schedule as needed when daily tour numbers are received

Resolves guests’ concerns and/or complaints and provides employees with guidance in handling these issues as best as possible

Resolves any employee conflicts or situations that may arise and informs Upper Management when applicable

Responsible for the safety of guests, employees, and animals

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

Adhering to all company policies

Striving to accomplish goals discussed with upper management