Boat Captain

Job Summary

Safely transports guests to and from Glacier Point departing from Skagway or Haines. Gives a boat safety speech and ensures guest compliance. Assures the safety of the guests by conducting a pre-trip inspection daily, always driving at a safe rate of speed, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children always stay with their parents. Responsible for maintaining the cleanliness of the boat and fueling as needed. Responsible for the maintenance and cleanliness of the boat. Plays a key role in ensuring the guests are completely satisfied with their boat excursion experience. This position participates in the USCG drug screening.

SOP's

All employees expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.

Key Responsibilities

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests information for management to contact them.
• Employees expected to adhere to the company’s standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.
• Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock representatives, etc.)
• Adhering to all company policies and procedures
• While your primary duties will be outlined above, you may also be required to perform other tasks and responsibilities as needed to support the company’s goals and objectives.

Qualifications

• Valid Driver License
• Valid USCG License – 50 ton or higher
• Valid CPR/First Aid Certificate
• Must be 21 years of age
• Able to lift up to 50lbs

Skills

• Guest Service: Must possess excellent communication skills and provide superior guest service
• Time Management: Ensuring timely arrivals and departures
• Vessel Maintenance: Performing regular inspections and maintenance
• Safety: Practicing safe techniques to prevent accidents while on the water
• Emergency Response: Handling emergencies calmly and efficiently
• Knowledge of Local Attractions: Familiarity with local landmarks and points of interest

Working Conditions

• Frequent work is performed outside, and, in the vessel, position will frequently be subject to possible adverse weather conditions and variations in temperature
• Position involves frequent sitting, standing, and walking

The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Requirements
Job Qualifications
Valid Driver License
Valid USCG License – 50 ton or higher
Valid CPR/First Aid Certificate
Must be 21 years of age
Able to lift up to 50lbs

• Legally eligible to work in the US