Library Associate – Public Service Manager

Within this role the candidate will promote ACPL’s values and mission while following established policies and procedures.  The purpose of this position is to serve the informational, reference and reading needs to library patrons of all ages at ACPL and will be expected to perform any and all tasks necessary to the operation of the library system. This position works under the supervision of the Branch Manager.  This position is a full-time, 40 hours per week, benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

Essential Functions of the Job/Responsibilities

• Acts as the person in charge in absence of the Branch Manager
• Responsible for the overall supervision of the circulation department
• Prepare the weekly deposit, ensuring procedures for printing, self-check and cash register funds are followed properly
• Work with the Branch Manager to ensure smooth operations of schedules and service desk coverage
• Assist in overseeing collection management and collection development
• Perform annual performance reviews
• Perform monthly preparation of timesheets
• Assist in opening and closing the library using established procedures

Additional Examples of Work Performed

• Assist patrons and library staff by checking materials in and out
• Assist with directional questions and reader’s advisory
• Issuing library cards
• Taking payments for fines and fees
• Resolving patron disputes and complaints
• Preparing carts for shelving and other clerical tasks as needed
• Other duties as assigned

Position Specific Examples/Requirements of the Job

• Handle complaints and issues
• Member of the interviewing panels
• Responsible for managing and developing the team
• Participate in monthly LMT meeting

• Accountability – Ability to accept responsibility and account for his/her actions
• Accuracy – Ability to perform work accurately and thoroughly
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Concentration – Ability to concentrate on tasks through many distractions
• Cooperation – Ability to accept supervisory instruction and direction and strives to meet the goals and objectives of same
• Customer Oriented – Ability to take care of the customers’ need while following company procedures
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards
• Honesty / Integrity – Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace
• Judgement – Ability to use good judgement and discretion as it related to interpreting policies and procedures
• Leadership – Ability to lead and foster professional growth in individuals that can contribute to superior performance
• Multi-Tasker – Ability to multi-task in a fast-paced environment
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
• Relationship Building – Ability to effectively build relationships with guests and co-workers
• Reliability – Assumes responsibility for doing assigned work and meeting deadlines
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.  

Applying: For additional information, contact Kathy Garrison, Assistant Director at 336-290-8679.       

Education & Experience

• Some college is required
• Flexibility in scheduling is required
• Previous library experience is required
• Proficiency in written and verbal communication is required
• Ability to stand for extended periods of time, reach the top and bottom of shelves, lift 40 lbs. as well as push and pull loaded book carts is required
• Ability to speak Spanish is preferred
• Previous customer service experience is preferred

Computer Skills

• Prior experience with Microsoft Windows and Office applications, basic internet searching and social media is required
• Ability to learn library technology is preferred
• Willingness to learn new software, technology, and procedures to train staff and be able to mentor proficient and knowledgeable library employees

License/Credentials

Salary : $48,000