9801 Pulaski Hwy., Middle River, MD 21220

Dealership Office Administrators

Generous Pay Plan Based on Experience

Dealership and CDK Experience Preferred
ROME Experience is a Plus!

5-Day Work Week Includes Some Saturdays

Al Packer’s White Marsh Ford is seeking detailâ€'oriented, organized, and professional Office Administrators for their Service Department and Body Shop to support daily dealership operations. These positions are open due to retirements. If you excel in a fastâ€'paced environment, enjoy helping teams stay organized, and want to grow with a respected automotive group, this role is an excellent fit.

As part of our administrative team, you’ll play a key role in keeping the dealership running smoothly by handling essential clerical tasks, customer communication, and documentation.

We are looking for career-minded individuals only - we hire for life. We have an elite company structure with elite culture. Qualified candidates will be service professionals with excellent written and oral communication skills, willing to learn the proven Al Packer way of doing business. You must possess a winning attitude every day, be excited to serve our customers and work hard to earn a phenomenal living.

We are NOT your average car dealership. 7-time winner of Ford’s most prestigious award, The President’s Award; our culture sets us apart. No energy vampires allowed. Must be a team player with a positive attitude.

We offer:

• Generous pay plan based on experience
• 401(k) retirement plan
• Health, dental, and vision insurance options
• 5-day work week includes some Saturdays
• Paid time off and holidays
• Employee discounts on parts, service, and vehicles
• Opportunities for advancement within a wellâ€'established dealership group
• Friendly, and inclusive environment

Key Responsibilities – Office Administrator:

• Greet and assist customers, visitors, and vendors in a professional manner
• Answer and route incoming calls to appropriate departments
• Maintain accurate records, files, and documentation
• Process paperwork
• Assist with scheduling, data entry, and report preparation
• Support the Accounting Office with invoicing, scanning, and reconciliation tasks
• Coordinate interdepartmental communication to ensure smooth workflow
• Perform general office duties such as mail distribution, supply ordering, and document organization

Qualifications – Office Administrator:

• Dealership, ROME and CDK experience preferred
• Strong communication and customer service skills
• Proficiency with Microsoft Office and general computer systems
• Ability to multitask and prioritize in a busy dealership environment
• High attention to detail and accuracy
• Professional, reliable, and teamâ€'oriented
• Valid driver’s license
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Why Work for Al Packer’s White Marsh Ford?

We’re not just another dealership - we’re a trusted name in the Baltimore, Bel Air, and Middle River communities. As Baltimore’s only 2017, 2018, 2019, 2022, 2023, 2024 & 2025 President’s Award winner, we pride ourselves on delivering exceptional service and building long-term customer relationships. When you join our team, you’ll be part of a dealership that values integrity, teamwork, and professional growth.

• Family-owned and operated with a strong local reputation
• Modern service facilities and certified technicians
• Supportive leadership and ongoing training
• Opportunities for advancement within a growing organization
• A culture that rewards hard work and celebrates success