What are the responsibilities and job description for the Technical Support Engineer - Platform Technologies: 26-00228 position at Akraya, Inc.?
Primary Skills: Tech Support (Advanced), JavaScript (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Proficient)
Contract Type: W2
Duration: 12 Months with possible extension
Location: Santa Clara, CA ()
Pay Range: Pay Range: $40.00 - $46.00 per hour
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Job Summary:
We are seeking a highly skilled Senior Technical Support Engineer to manage and resolve complex issues within the Technical Support team, focusing on Technologies. This customer-facing role requires a blend of strong technical and interpersonal skills, with responsibilities including last-point issue escalation, mentoring junior team members, and providing solutions for platform-related challenges. The candidate must be willing to work non-standard hours including evenings, weekends, and holidays, and be able to come onsite twice a week.
Key Responsibilities:
- Troubleshoot and resolve advanced technical issues within client technologies.
- Serve as the final escalation point within the technical support department.
- Mentor junior team members in various technologies.
- Engage with customers to understand and address their technical concerns.
- Maintain a high degree of knowledge about platforms and stay updated on new features and developments.
- Strong experience with Object-Oriented languages (Java, JavaScript).
- Proficiency in troubleshooting within a web applications stack.
- Solid understanding and working knowledge of relational databases (MySQL or Oracle preferred).
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $40 - $46