What are the responsibilities and job description for the Program Manager - Consumer Trust & Fraud Prevention: 26-01014 position at Akraya, Inc.?
Primary Skills: Fraud Prevention - Advanced, Program Management - Expert, Stakeholder Engagement - Expert, Data Analysis - Advanced, Automation Strategy - Advanced
Contract Type: W2 Only
Duration: 6 Months with Possible Extension
Location: McLean, VA ()
Pay Range: $45 - $50 per hour on W2
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Job Summary:
The Program Manager will take a leadership role in the Consumer Trust Organization, focusing on combating fraud and enhancing customer trust through strategic program management. This role is centered on driving efficiency and effectiveness in fraud detection and safety operations through automation and optimized program management. The ideal candidate will orchestrate efforts across departments, ensuring alignment with overarching organizational goals and enhancing operational capabilities.
Key Responsibilities:
- Manage and align portfolio management across fraud and consumer trust programs with strategic organizational goals.
- Develop and implement automation and optimization strategies to elevate program impact and efficiency.
- Oversee budgeting, resource allocation, and planning across the Consumer Trust portfolio.
- Facilitate cross-departmental collaboration with teams like Legal, Security, and Engineering to ensure cohesive strategy implementation.
- Create and maintain reporting frameworks and dashboards to monitor program outcomes and provide actionable insights.
- Strong analytical skills and ability to drive continuous improvement.
- Excellent communication abilities for effective stakeholder engagement and consensus building.
- Profound experience in portfolio and cross-functional program management.
- Prior experience in program management within fraud strategy, trust & safety, or similar fields.
- Familiarity with operational dynamics in large-scale organizations and distributed team management.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $45 - $50