What are the responsibilities and job description for the Support Technician position at Akkodis?
Akkodis is seeking Helpdesk Support for a contract role with a client in Twinsburg, OH.
Location: Twinsburg, OH 44087 (Onsite)
Duration: 6 Months Contract Possible Extension Or Conversion
Pay Range: $18-$20 per hour on a W-2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Experience with:
- ITIL V3
- COMPTIA
- CISCO NETWORKING
- Microsoft Windows workstation W10.
- Desktop PC's, laptops, and servers
- Microsoft Active Directory Users and Computers, Group Policies, File/Print shares, SCCM, Nexthink
- Networking concepts (TCP, UDP, Routing, Firewall, Proxy, ADSL).
- Current desktop security methodologies (encryption, antivirus, and desktop security)
- Office 2016
A Helpdesk Support Technician at Safran in Twinsburg, OH, provides technical assistance to on-site and remote employees, resolving hardware, software, and network issues. Typical responsibilities include managing IT requests, troubleshooting Windows/Android/iOS devices, printer support, and aiding with infrastructure projects.
Key Responsibilities and Duties
- Technical Support: Staff the enterprise help desk, resolving moderately to highly complex technical issues for users.
- Hardware/Software Support: Troubleshoot, configure, and maintain hardware platforms, peripheral devices (printers, scanners), and corporate applications.
- System Administration: Support IT projects such as office moves, software deployments, and system upgrades.
- Mobility Support: Manage Android and iOS devices, ensuring connectivity and security.
- Issue Tracking: Document and track support requests/incidents to resolution, ensuring high user satisfaction.
Requirements and Qualifications
- Experience in IT support, troubleshooting, or a related help desk role.
- Knowledge of Windows operating systems and computer hardware.
- Familiarity with mobile device management (iOS and Android).
- Ability to work in a manufacturing or professional environment.
- Strong communication and problem-solving skills
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay, where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $18 - $20