What are the responsibilities and job description for the ServiceNow Engagement Manager position at Akkodis?
AKKODIDS is seeking a ServiceNow Engagement manager to work remotely with up to 25% travel in the SE part of the United States. Candidates must reside in one of these states:
TN, GA, FL, KY, NC, SC, IL, PA, IN, and OH
Are you a ServiceNow professional who enjoys partnering directly with clients, driving successful implementations, and helping organizations maximize the value of their ServiceNow investment? We are seeking a ServiceNow Engagement Manager to lead customer engagements from solutioning and discovery through implementation, adoption, and post-go-live support.
This role is ideal for someone who combines strong ServiceNow expertise with excellent consulting, stakeholder management, and business analysis skills. You'll serve as a trusted advisor to customers, helping translate business needs into scalable ServiceNow solutions while supporting pre-sales activities and delivery execution.
Responsibilities:
- Lead client-facing ServiceNow engagements from discovery through implementation and project completion.
- Facilitate workshops to assess business requirements, identify improvement opportunities, and drive process standardization.
- Gather, document, and validate detailed business and technical requirements.
- Design and recommend ServiceNow solutions aligned with customer objectives and ServiceNow best practices.
- Provide implementation guidance, platform configuration oversight, and solution delivery support.
- Support ServiceNow ITSM and ITOM initiatives, including integrations with external systems.
Qualifications:
- Bachelors Degree
- 3–5 years of hands-on ServiceNow experience.
- Strong experience implementing and supporting ServiceNow ITSM and ITOM solutions.
- Experience delivering ServiceNow integrations with third-party applications and enterprise systems.
- Understanding of ServiceNow development concepts, including scripting, configuration, and customization best practices.
- Experience leading or guiding ServiceNow implementations using Agile delivery methodologies.
- REQUIRED: ServiceNow Certified System Administrator (CSA)
Engagement & Delivery Management
- Proven ability to manage client relationships and stakeholder expectations throughout the project lifecycle.
- Experience gathering requirements, coordinating development efforts, and overseeing testing activities.
- Strong project and engagement management capabilities, including planning, status reporting, risk management, and project closure.
Business & IT Acumen
- Experience working within IT Operations environments beyond ServiceNow-specific roles.
- ServiceNow Certified Implementation Specialist (CIS) - preferred
- ServiceNow Sales Accreditations preferred - preferred
If you are interested in this ServiceNow Engagement Manager please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.