IT Desktop Support Analyst

Akkodis, Inc. is seeking an IT Site Analyst/Desktop Support for an onsite role with a global employer. The role is located in an east suburb of Cleveland, OH and offers a long-term year opportunity. The IT Desktop Support Analyst will troubleshoot PC hardware and software problems and perform software installations and upgrades. Qualifications include 3 years of hands-on deskside support experience

Salary Range: $30-33 per hour salary negotiable based on experience, education, geographic location, and other factors

This is a great opportunity with a global employer that can lead to future career growth!

IT Analyst/Desktop Support Job Responsibilities Include :

· Addressing IT issues with end users, usually in-person and providing hands-on hardware and software support.

· Frequent interaction with Solutions Center teammates globally,as well asLevel 3 Support, Asset Management, Software Deliveryteams and other IS groups and management.

· Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions.

· Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.

· Provide information to end users regarding the status of their incidents or requests.

· Troubleshoot PC hardware and software problems; perform software installations and upgrades.

· TroubleshootingAvaya IP phones.

· Networktroubleshooting.

Qualifications:

· 3 years of hands-on desktop support experience

· Hardware and software, desktop and laptop, and printer troubleshooting experience

· Must have excellent communication and customer service skills

· Skills in the following: Microsoft Windows 10, Office 365 applications including Teams, OneDrive, Outlook, and OneNote, Microsoft Internet Explorer and Edge, Google Chrome, and Safari, Adobe Acrobat, Foxit Reader, or other PDF applications

· Experience in iOS/Android devices, System Center Configuration Manager (SCCM), or ServiceNow is a plus

· General application support knowledge, preferably familiar with some sort of language or software such as SharePoint or MS Power Suite or VB/C /Python would be a plus

If you are interested in this IT Desktop Support job in Cleveland, OH, please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Kathy Becher at kathy.becher@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/" target="_blank">https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $30.00 to $33.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.