Information Technology Technician

Akkodis is seeking a Support Services Technician for a 7 Months contract position with a client located in Kansas City, KS 66111. Ideally looking for applicants local to KS and with a strong working knowledge or who can perform troubleshooting on mobile devices, iPhone/iPad and Android comes as a plus.

Job Title : Support Services Technician 3

Location : Fully Remote - but they have to be based in Street Kansas City, KS 66111 (6-8 weeks in the office.)

Duration : 7 Months

Pay Range: $26/hr on W2 - $30/hr on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.

General Purpose:

Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position is a remote position but must live in the Kansas City area. The analyst will be working from home after the initial training period of 6-8 weeks in the office.

Job Duties and Responsibilities:

• Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products.
• Work daily with internal customers via phone, Teams, and email,
• Accurately record all work and troubleshooting in tickets
• Maintain positive, professional attitude at all times
• Perform troubleshooting on mobile devices, iPhone/iPad and Android.
• Perform troubleshooting on Network Printer and Multifunctional Devices
• Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
• Perform troubleshooting on remote VPN connectivity
• Perform troubleshooting on network drive access
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

• Education and Experience
• Associate degree in related field of study preferred
• Bachelor's Degree preferred
• 1-2 years of experience in MS Windows environment handling calls on break/fix support
• Experience using and troubleshooting MS Office (O365) products
• Experience using ticketing systems, ServiceNow preferred
• Experience managing and troubleshooting Windows 11 workstations
• Certification and/or License preferred.

Knowledge, Skills and Abilities

• Able to demonstrate superior customer service skills
• Able to communicate and translate complex technical topics into easy-to-understand concepts
• Able to communicate clearly and effectively, both verbally and in writing
• Able to clearly document technical processes
• Able to proficiently manage and troubleshoot Microsoft desktop operating systems
• Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
• Working knowledge of Active Directory Users and Comp
• Working knowledge of Apple products including iPhone, iPad and Mac Computers
• Must be able to read, write and speak English.

If you are interested in this Support Technician – 7 Months Contract position with a client located in Kansas City, KS 66111 then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or mohammed.ateeq@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance.