Help Desk Specialist

This is Technical Support - Sr job is a 12 Months Contract with a client located in Richmond, VA.

Pay Range: $20/hr - $22/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description

Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.

Responsibilities:

• Troubleshoot and resolve mobile device issues or problems with device hardware and software
• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
• Lead day to day enrollment/provisioning/monitoring of smartphones
• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
• Utilize ServiceNow for asset & incident management
• Manage mobile devices in Workspace UEM
• Use Excel & Google Sheets formulas for analyzing, recording, & reporting

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 2 years of experience with help desk & Level 2 (L2) support
• At least 2 years of experience in IT asset management
• At least 1 years of experience with Mobile device support
• At least 2 years of experience with ServiceNow

Preferred Qualifications:

• Bachelor's degree
• ITIL Certification
• 5 years of experience with help desk & L2 support
• 4 years of experience in IT asset management
• 4 years of experience with Mobile Device Management support
• 4 years of experience with ServiceNow

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance