Engagement Manager

Akkodis is seeking a ServiceNow Engagement Manager for a full-time job with a client.

The candidate can be from any of these states below -

Tennessee, Georgia, Florida, Kentucky, North Carolina, South Carolina, Illinois, Pennsylvania, Indiana or Ohio.

Pay Salary Range: $105k - $115k/year benefits

(The salary may be negotiable based on experience, education, geographic location, and other factors.)

Schedule - Mon - Fri (8 am -5 pm, 25% travel only)

Key Responsibilities

Delivering solutions that meet customer needs and ensure Prepare and execute workshops process standardization and efficiencies.

Functional requirements

Determine and document detailed requirements.

Design process solutions.

Provide advisory and Implementation services and solutions.

Configuration of the platform and applications.

Solution appropriately following ServiceNow Best Practices.

Train, enable, and/or educate the client on the solution.

Provide post go-live support.

Contribute to proposals edit proposals and recommend content.

Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer.

Determine how industry trends, product announcements and advances in technology may impact the customer.

Develop successful relationships with team members, partners and customers.

Ensure effective coordination and support between account teams and supporting technical resources.

Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform.

Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into company's solution opportunities.

Required Qualifications

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers.

In addition, the candidate will bring the following experience, knowledge, and attributes:

ServiceNow & Technical Experience.

Experience leading or guiding ServiceNow implementations using Agile methodologies.

Strong experience with ITSM and ITOM.

Experience delivering ServiceNow integrations with external systems.

Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)

Delivery & Engagement Management

Proven ability to manage stakeholders and drive accountability through project completion.

Experience working within an Agile delivery model, including requirements gathering, development, and testing.

Engagement management experience, including planning, reporting, delivery, and project closure.

Strong consultative approach with the ability to communicate business process improvements clearly and effectively.

Business & IT Acumen

Prior experience working within IT Operations outside of ServiceNow-specific roles.

Solid business analysis skills, including translating business needs into technical solutions.

Working knowledge of ITIL/ITSM/SACM concepts and best practices.

Certifications & Credentials

ServiceNow Foundational Certifications (CSA and/or CAD).

ServiceNow Implementation Certifications (CIS).

ServiceNow Sales Accreditations.

If you are interested in this ServiceNow Engagement Manager job, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Vishal Sharma at Vishal.Sharma2@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance