What are the responsibilities and job description for the Desktop Support Technician position at Akkodis?
Akkodis is seeking a Desktop Support Technician for a Contract job with a client in Hornell, NY.
Rate Range: $30/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Job description:
Experience in SNOW (Service Now) ticketing system preferred
Management of assigned queue autonomously required
Stock management: responsible for the physical stock: Accuracy between SNOW and Physical Stock Spreadsheet, validate and follow up missing PCs. The deployment and recovery of PCs at local site and assigned Depot sites. Ensure that all assets are kept in a locked secure location.
Front Line for IT End-User Support
Hardware deployment and refresh
• Hardware break-fix
• Supplier to work with Alstom local ops organization for prioritization of issues at site level
• Provide Hands and Eyes support and services, at Customer facilities
• Provide equipment and depot services from select sites
• Meet or exceed contractually agreed upon Service Level Agreements (SLAs)
• Maintain and improve desk-side service/support levels
• Maintain and improve End-User productivity
• Improve End-User satisfaction
• Reception and support of any third party companies like hardware suppliers or maintenance and aftersales support providers including but not limited to local network equipment, servers, printers, computers.
• On-boarding: delivery of corporate IT assets (PC, phones, tablets, etc.), applications and systems access play a significant part of the on boarding process. The On-Site Support agents play an important role in order to ensure a seamless and high quality integration of new employees. The ultimate objective being to ensure a high satisfaction of the user
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $30 - $35