What are the responsibilities and job description for the Desktop Support Specialist position at Akkodis?
Akkodis is seeking a Desktop Support Specialist for a Contract job with a client in Oxnard.CA. Ideally looking for applicants with a CompTIA certification.
Rate Range: $35/hour to $40/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Key Responsibilities
• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.
Technical Environment
Operating Systems: Windows 11 (desktop/laptop)
Ticketing System: Remedy (Helix) or similar
Environment: Enterprise/corporate IT service support
Minimum Requirements
• 3 years of experience in a Level 2 IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.
Preferred Qualifications
• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.
• Prior experience in an enterprise or large corporate IT environment.
• Excellent customer service and technical documentation skills.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $35 - $40