Datacenter Technician

Akkodis is seeking a IT Technician 1 (Datacenter Operations) 3rd Shift: Midnight to 8 AM role for a Contract to hire role with a client in Akron, OH (Onsite). We’re ideally looking for an applicant with 2-4 years related experience and Familiarity with ServiceNow or digital workflow applications.

Pay Range: $25-$28/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Akron

Onsite: Yes 5 days a week

3rd Shift: Midnight to 8am

Must be willing to be Team Lead, Step up when needed and very reliable

The Role: The IT Technician provides a differentiated customer experience to internal IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.

The Responsibilities

• Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
• Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
• Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
• Properly documents each contact in the appropriate ticketing system quickly and accurately.
• Continuously develops and improves technical knowledge and customer service skills.
• Attends training as required/needed.
• Performs other related duties as assigned.
• Formal Education & Certification
• High school diploma or equivalent experience is required; Associates or bachelor’s degree preferred.

Knowledge & Experience

• 2-4 years related experience required.
• Working knowledge of Microsoft Teams, Outlook, Word and Excel.
• Familiarity with ServiceNow or digital workflow applications is a plus.
• Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
• Computer software and/or hardware technical training and/or earned college hours is a plus.
• Experience in a retail business is a plus.

If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance